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Jared Massie

@jaredmassie

Executive Travel & Concierge Support Specialist | Luxury Itinerary Management | VIP Client Relations | 15+Years Delivering White-Glove Service

United States

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What I'm looking for

I’m seeking a long-term role where I can leverage my experience in customer service, hospitality, travel, and operations to make an immediate impact. I thrive in environments that value initiative, collaboration, and accountability, and I’m looking for an opportunity where I can contribute my strengths while continuing to grow professionally.

I've spent 15 years making the complex look effortless — coordinating luxury travel, managing executive logistics, and delivering concierge-level service that VIP clients and corporate leaders can count on.

My career sits at the intersection of hospitality, travel, and administrative excellence. Whether I'm building a 40-itinerary monthly portfolio for high-end hospitality guests, navigating last-minute international flight changes, or managing vendor relationships across time zones, I bring the same level of precision, discretion, and calm to every situation. I hold a Certified Travel Associate (C.T.A.) credential and have deep hands-on experience with industry platforms including Sabre, Apollo GDS, and ClientBase CRM.

What sets me apart is my ability to anticipate needs before they become problems. I've built a reputation for being the person clients and executives trust when everything needs to go right — and when it doesn't, for being the one who fixes it quickly and quietly. My background spans luxury hospitality, corporate travel consulting, IT systems management in travel environments, and member services, giving me a uniquely well-rounded perspective on what it takes to achieve seamless operations.

I'm passionate about delivering experiences that feel personal, polished, and perfectly executed. If you're looking for someone who combines operational precision with genuine client care, I'd love to connect.

Experience

Work history, roles, and key accomplishments

Concierge Executive

onefinestay

May 2025 - Jun 2026 (1 year 1 month)

Delivered highly personalized concierge & travel support for high end clientele, managed detailed itineraries, guest communications, transportation, accommodations, dining, and lifestyle arrangements.

Served as the central point of contact throughout each client’s experience, collaborating with internal teams, property management companies, and vendors to ensure seamless execution.

Luxury Travel Concierge Services Itinerary Management Client Relations Vendor Management Problem Solving Conflict Resolution Concierge White Glove Hospitality Confidentiality Travel Planning Travel Reservations Travel Coordination Travel Arrangements Reservation Coordination Multi Tasking Prioritization Organizational Skills Communication Skills Vendor Relations

Certified Travel Consultant

Plaza Travel, A Frosch Company

Oct 2019 - May 2024 (4 years 7 months)

Advised clients on complex domestic and international travel while managing each itinerary from initial consultation through completion.

Researched destinations, evaluated travel options, coordinated with suppliers, and provided personalized recommendations aligned with client preferences, schedules, and budgets.

Information Technology Manager

Plaza Travel, A Frosch Company

Oct 2014 - Sep 2019 (4 years 11 months)

Managed technology operations for a travel management environment, ensuring the performance and availability of business-critical reservation platforms, customer databases, internal systems, and Microsoft applications. Worked closely with leadership, travel professionals, vendors, and other stakeholders to improve system reliability and support efficient client service.