Open to opportunities

Georgina Torrevillas

@georginatorrevillas

Message

Customer service representative delivering rapid, high-quality resolution.

Philippines

Message

What I'm looking for

I seek a customer-focused role where I can provide multi-channel support, drive first-call resolution, collaborate with cross-functional teams, and continue improving KPIs and customer satisfaction.

I am a customer service professional with multi-channel experience supporting customers via phone, email, and live chat, consistently meeting KPIs and achieving high QA scores. I excel at troubleshooting product issues, processing returns and warranties, and using CRM tools like Salesforce to log interactions and drive improvements.

I have a track record of top-agent performance, low escalation rates, and strong collaboration with cross-functional teams to elevate product and service quality. I am motivated to deliver first-call resolution, maintain positive customer relationships, and contribute to continuous improvement initiatives.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Netzon

Jun 2024 - Jul 2025 (1 year 1 month)

Provided multi-channel customer support for Dyson products, resolving technical issues, processing returns/warranty claims, and meeting KPIs for response and resolution times while contributing product feedback to cross-functional teams.

Customer Support Troubleshooting CRM (Salesforce)Live Chat Email Support KPIs Cross Functional Collaboration

Customer Service Agent

Alorica

Nov 2021 - Apr 2024 (2 years 5 months)

Handled travel reservation inquiries and account issues for Caesars, managing bookings, cancellations, escalations, and CRM records to maintain high customer satisfaction and retention.

Customer Service CRM Loyalty Programs Appointment Setting Time Management Phone Support