Michael Black II
@michaelblackii
Remote-focused Technical Account Manager driving WordPress and SaaS adoption.
United StatesWhat I'm looking for
I am a remote-oriented, client-centric Technical Account Manager with 10+ years bridging technical solutions and customer success across WordPress, SEO, and SaaS platforms. I have led technical engagements that improved site performance, increased pipeline growth, and boosted customer retention while mentoring teams and aligning Sales, Product, and Engineering.
My background includes hands-on SEO and WordPress performance work, cross-functional project leadership, and cybersecurity team leadership from military service. I bring data-driven strategy, process design, and remote-first productivity to help organizations adopt technology, reduce friction, and scale customer value.
Experience
Work history, roles, and key accomplishments
BACoached and mentored SDRs and acted as a consultative advisor to HR prospects, driving product adoption, reducing deal friction, and coordinating with AEs and marketing to surface client needs.
Marketing and SEO Consultant
Self Employed
Jan 2019 - Present (6 years 8 months)
Guided clients on SEO strategy and WordPress-optimized content, overseeing technical onboarding, site performance improvements, and analytics-driven reporting to increase organic visibility.
SEO Account Manager
Pouch
Jan 2020 - Nov 2022 (2 years 10 months)
Served as the primary client-facing SEO authority, bridging technical guidance with strategic campaigns to boost organic traffic and led cross-functional efforts on migrations, caching, and content workflows.
Cybersecurity Specialist
U.S. Army
Mar 2015 - Mar 2022 (7 years)
Led teams securing information systems and coached personnel through incident response, collaborating with stakeholders and senior leadership to plan and execute secure operations.
Education
Degrees, certifications, and relevant coursework
U.S. Army Cybersecurity & Information Security Training
Training / Certification, Cybersecurity
Completed U.S. Army cybersecurity and information security training focused on incident response, secure operations, and team leadership.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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