Michaela Torres
@michaelatorres
Dynamic professional with expertise in customer service and web design.
What I'm looking for
I am a dedicated professional with a diverse background in customer service, administrative support, and web design. Currently, I work as a Customer Service Representative and Administrative Assistant at MLN Coaching LLC, where I manage daily operations, handle customer inquiries, and assist with financial tasks. My experience in web design at DoxEnterprises has equipped me with the skills to create visually appealing websites and collaborate effectively with partners to promote services.
Throughout my career, I have demonstrated my ability to adapt to various roles, from hospitality to personal care. My time as a Hospitality Host at Reflections Spa allowed me to refine my customer service skills, ensuring guests received a warm welcome and exceptional care. Additionally, my experience as a Personal Care Assistant has instilled in me the importance of empathy and support in any role I undertake. I am passionate about continuous learning and development, and I strive to contribute positively to any team I am part of.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
MLN Coaching LLC
Jan 2023 - Present (2 years 5 months)
Supported daily operations by managing customer service, email and calendar management, scheduling, and basic web design. Handled financial operations including processing invoices and managing expenses, while preparing reports and maintaining documents.
Web Designer
DoxEnterprises
Mar 2020 - Jan 2023 (2 years 10 months)
Created and maintained user-friendly websites showcasing travel destinations. Collaborated with companies for promotional partnerships, managed team projects, and conducted business meetings for affiliate marketing.
Luxury Housekeeper Assistant
Howard Williams
Jul 2021 - Oct 2021 (3 months)
Provided housekeeping services in luxury homes, ensuring cleanliness and organization while assisting with guest check-ins and maintaining high service standards.
Dishwasher
MoonCricket Grille
Jun 2021 - Jul 2021 (1 month)
Maintained cleanliness in the kitchen by efficiently washing dishes and supporting food preparation while adhering to safety and sanitation guidelines.
Office Administrative Assistant
Whole Picture Health & Vision
Feb 2021 - Jun 2021 (4 months)
Provided customer service at the front desk, managed patient check-ins, handled phone calls, and maintained organized patient records and billing.
Household Family Assistant
Heather Harvey
Jan 2021 - Feb 2021 (1 month)
Managed household tasks including pet care, cleaning, laundry, and tutoring. Provided transportation for children and organized home maintenance projects.
Hospitality Host
Reflections Spa, Grand Cascades Lodge
Sep 2020 - Jan 2021 (4 months)
Greeted guests at a luxury spa, ensuring a warm welcome and efficient check-ins. Provided excellent customer service and maintained high hygiene standards in spa areas.
Personal Care Assistant
Nilda Gonzales
Jan 2020 - Sep 2020 (8 months)
Provided companionship and emotional support to a dementia patient, engaging in cognitive stimulation activities and ensuring a safe living environment through light meal prep and housekeeping.
Nanny
IVHQ Childcare Program
Mar 2020 - May 2020 (2 months)
Designed and led engaging activities for children's development, supervised daily routines, and assisted teachers in basic English instruction.
Education
Degrees, certifications, and relevant coursework
Lotus Wellness Cottage
Certificate, Homeopathy
2023 -
In Progress in Homeopathy Program.
Penn Foster High School
High School Diploma
High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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