Koleen Aclan
@koleenaclan
Executive assistant and virtual assistant managing calendars, client support, and social media operations for busy leadership.
United StatesWhat I'm looking for
I support teams through administrative work that keeps days moving: managing calendars, coordinating meetings, preparing reports, and maintaining confidentiality. I’ve also handled customer service needs quickly and clearly while supporting operational tasks as requested.
At Protractor Media, I managed Facebook Page, Facebook Group, LinkedIn, and Twitter—researching and scheduling posts, creating and editing blog content, and designing podcast and motivational quote graphics in Canva for distribution. I also ran outbound calls as an appointment setter at The Medigap Co., pre-qualifying prospects and supporting customer service when needed.
On the operations side, I’ve handled multi-line phone systems, dispatching and work order updates, technician routing, and invoice generation at AZ Plumbing & Remodeling. Earlier roles included call-center management, quality assurance, agent training, and technical support for internet connectivity issues and DSL first-time installation.
Experience
Work history, roles, and key accomplishments
Virtual Assistant – Social Media Manager
Protractor Media
Dec 2017 - Dec 2021 (4 years)
Managed multiple social media platforms including Facebook, LinkedIn, and Twitter. Researched and scheduled posts, created and edited blog content, and designed graphics using Canva.
Virtual Assistant – Appointment Setter
The Medigap Co.
Nov 2017 - Dec 2017 (1 month)
Initiated outbound calls to potential clients to schedule appointments and pre-qualified prospective clients. Provided customer service support as needed.
Virtual Assistant
DMH Consulting
Feb 2017 - Jun 2017 (4 months)
Facilitated client assistance with trade investments and delivered management support. Trained new agents and maintained performance reports.
Assistant Dispatcher
AZ Plumbing & Remodeling
Mar 2015 - Jun 2016 (1 year 3 months)
Operated multi-line phone system, managed work orders, scheduled appointments, and coordinated technician routes. Generated invoices and resolved disputes.
Call Centre Manager
Team Wired
Apr 2015 - Dec 2015 (8 months)
Provided support for inbound and outbound calls, contributed to talent acquisition, and conducted quality assurance checks. Offered management assistance as needed.
Voice and Data Services Manager
WCSI – WBS (AT&T)
Jan 2014 - Nov 2014 (10 months)
Processed business internet disconnection requests and assisted clients with issues. Maintained reports and communicated with clients via email and phone.
Technical Support Representative
ALORICA SM Lipa
Oct 2011 - Mar 2013 (1 year 5 months)
Assisted customers with internet connectivity problems and guided them through DSL installation and troubleshooting procedures.
Operations Manager
CCS - CallCenter Solutions
Jan 2011 - Sep 2011 (8 months)
Monitored team performance, managed call center representatives, and conducted performance evaluations. Defined reporting requirements and goals.
Customer Service Clerk
WHITEY’S AUCTION
Mar 2009 - Jun 2010 (1 year 3 months)
Provided customer service, registered customers, issued preview keys, and facilitated document transfers for sold vehicles.
Receptionist / Clerk
GUIDANCE STAFFING
May 2009 - Dec 2009 (7 months)
Performed receptionist and clerical duties as a temporary assignment.
Customer Service Rep.
GUIDANCE STAFFING
Jul 2008 - Jan 2009 (6 months)
Provided customer service as a temporary assignment.
Administrative Assistant
GUIDANCE STAFFING
Sep 2007 - Jul 2008 (10 months)
Performed administrative assistant duties as a temporary assignment.
Inventory Control
GUIDANCE STAFFING
Aug 2007 - Sep 2007 (1 month)
Performed inventory control duties as a temporary assignment.
Bookkeeper / Administrative Assistant
GUIDANCE STAFFING
Jul 2005 - Mar 2006 (8 months)
Performed bookkeeping and administrative assistant duties as a temporary assignment.
Mentored front desk associates, compiled sales reports, managed reservations, and handled credit card disputes. Recognized as Employee of the 4th Quarter 2001.
Customer Service/Service Desk Supervisor
Big K-Mart
May 1999 - May 2001 (2 years)
Supervised sales agents and staff, trained new hires, and assisted customers with needs and concerns.
Education
Degrees, certifications, and relevant coursework
University of Batangas
Undergraduate, Business Management
2010 - 2011
Continued undergraduate studies in Business Management.
University of Batangas
Undergraduate, Business Management
1996 - 1997
Pursued undergraduate studies in Business Management.
STI College of Batangas
Specialized Training, Computers
Completed specialized training in Computers (Windows 95).
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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