
Shalom Oladiran
@shalomoladiran
I handle high-volume customer support, eCommerce operations, and accurate digital administration.
What I'm looking for
I've managed high-volume customer queries and complex escalations at Infosys BPM, consistently meeting performance targets and KPIs while delivering effective outcomes. I also processed online orders accurately in a target-driven retail environment at Brown Thomas.
More recently, I've reviewed AI responses as a contract AI Data Trainer and supported social media campaigns and content creation at Markestro. I'm comfortable with digital systems, online platforms, customer support, and keeping records accurate in busy environments.
Experience
Work history, roles, and key accomplishments
AI Data Trainer
Data Annotation
Jan 2026 - Present (9 months)
Reviewed AI responses for accuracy and followed guidelines to complete training tasks and evaluations. Managed tasks independently and worked to deadlines.
Kitchen Porter
Corroboree Park Tavern
May 2025 - Oct 2025 (5 months)
Assisted with daily kitchen tasks including food prep and cleaning. Maintained kitchen cleanliness and organization during busy service, and followed hygiene and safety standards.
Waitress/ Bartender
INAC
Nov 2024 - Apr 2025 (5 months)
Served customers and handled high volumes of orders at busy events. Maintained a professional and friendly attitude while adapting to new environments and working with different teams.
Sales Assistant
Brown Thomas
Sep 2023 - Sep 2024 (1 year)
Worked in a target-driven environment, meeting daily productivity goals and processing online orders with high accuracy. Contributed to smooth daily operations within the team.
Social Media Marketing Assistant
Markestro
Jan 2022 - Sep 2023 (1 year 8 months)
Supported social media campaigns to promote products and increase engagement. Created content aimed at attracting and retaining customers and contributed to improving brand visibility across digital platforms.
Waitress/ Bartender
Noel Group
Feb 2023 - Aug 2023 (6 months)
Delivered high standards of customer service in fast-paced, high-pressure environments. Managed large volumes of customers while maintaining professionalism and developed strong communication and teamwork skills.
Customer Service Agent
Infosys BPM
May 2020 - Aug 2022 (2 years 3 months)
Managed a high volume of inbound customer queries in a fast-paced environment. Resolved complex issues and escalations, consistently met performance targets and KPIs, and worked closely with management to handle complaints.
Education
Degrees, certifications, and relevant coursework
Dublin City University
Bachelor of Arts, Multimedia
2020 - 2023
Pursued a Bachelor of Arts in Multimedia, focusing on digital content creation and online platforms.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Skills
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