Thuan Phung
@thuanphung
Customer Assistant with 5+ years delivering friendly service, accurate cash handling, and smooth store operations.
IrelandWhat I'm looking for
I’m a friendly, reliable Customer Assistant with 5+ years of hands-on experience in customer-facing roles. I’m comfortable in fast-paced retail environments and genuinely go the extra mile to support customers across varied shift patterns.
In my current role, I deliver helpful customer service in a busy food service environment, handling cash and card transactions with accuracy at the till. I also manage end-of-day reconciliation, replenish and rotate stock to prevent shortfall, and maintain clean, hygienic service areas.
Previously, I worked as a Customer Support Specialist, resolving 70–100 customer complaints and enquiries daily via Zoho CRM and ensuring follow-ups led to full issue resolution. I guided customers step-by-step through the CustomCat platform—helping them set up accounts, place orders, and navigate key system features.
I bring a responsible, can-do attitude with strong attention to detail—whether applying FIFO freshness and rotation, managing waste correctly, or keeping customer records accurate in the CRM. I’m available for immediate start and flexible shifts, and I’m motivated by building trust, clarity, and a positive customer experience.
Experience
Work history, roles, and key accomplishments
Cashier & Customer Assistant
Bun Cha Journey
Dec 2025 - Jun 2026 (6 months)
Provided friendly customer service in a busy food service environment while handling cash and card transactions accurately. Replenished and rotated stock, maintained hygiene standards, and managed waste disposal in line with regulations.
Customer Support Specialist
CustomCat
Jun 2020 - Mar 2026 (5 years 9 months)
Handled and resolved 70–100 customer complaints and enquiries daily via Zoho CRM, following up to ensure issues were resolved to customer satisfaction. Guided customers through the CustomCat platform and escalated order and delivery issues with internal teams.
Stock & Shop Assistant
Vinmart Supermarket
Jan 2018 - Jan 2019 (1 year)
Assisted customers on the shop floor with product finding and general inquiries while supporting daily store operations. Replenished shelves, applied FIFO freshness and date checks, and helped keep shop floor and storage areas clean and tidy.
Student Mentor & Volunteer Project Lead
ZA English Academy
Jan 2018 - Present (8 years 6 months)
Volunteered as a student mentor and project lead to support underprivileged learners, helping improve confidence and engagement. Contributed to a reported increase in the number of accounts qualifying for a higher service tier in 2025.
Education
Degrees, certifications, and relevant coursework
SETU Waterford
Business Analytics
2020 - 2026
Grade: First Class Honours (Sem 1)
Studied Business Analytics at SETU Waterford, achieving First Class Honours (Sem 1), between 2020 and 2026.
Thuongmai University
Bachelor of Commerce, Economics
2014 - 2018
Completed a Bachelor of Commerce in Economics at Thuongmai University from 2014 to 2018.
Availability
Location
IrelandAuthorized to work in
Job categories
Interested in hiring Thuan?
You can contact Thuan and 90k+ other talented remote workers on Himalayas.
Message ThuanGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
