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Diana Lopes Farias

@dianalopesfarias

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I improve order accuracy, account support, and customer resolution across high-volume sales operations.

Ireland

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What I'm looking for

I'm looking for a fast-paced sales support or operations role where I can improve order accuracy, support accounts, coordinate across teams, and use data to resolve customer issues.

At Westcoast Ireland, I support corporate accounts through purchase-order processing, tailored quotations, vendor coordination, and weekly backorder updates. I manage pricing checks, multi-currency adjustments, stock availability, and escalations across HP, Lenovo, and HPE bundles.

Previously at Just Eat Takeaway.com, I resolved high-volume customer and restaurant issues while maintaining quality scores above 90%. I built 17 performance-tracking spreadsheets, coached new agents, and reduced improper refunds by 15% through fraud-detection analysis.

I enjoy bringing structure to fast-paced operations through accurate data, clear communication, forecasting, and cross-functional collaboration. My experience spans account management, CRM record management, order processing, reporting, and customer issue resolution.

Experience

Work history, roles, and key accomplishments

Current

Sales Support Executive / Account Manager

Current

Westcoast Ireland

Mar 2024 - Present (2 years 6 months)

Processed daily purchase orders and coordinated stock updates to improve order accuracy and reduce delays for corporate accounts. Prepared tailored quotations and maintained trackers to strengthen pipeline visibility and support high-volume deals.

Order Management Account Management Vendor coordination High Volume Email Handling Forecasting Reporting Microsoft Office Google Workspace Process Improvement Cross Functional Communication

Help Desk Support

Just Eat Takeaway.com

Sep 2023 - Feb 2024 (5 months)

Reduced improper refunds by 15% through fraud-detection spreadsheets and led weekly calibration sessions to improve policy alignment. Maintained SLA compliance by generating customer codes and resolving gift-card issues.

Data Analysis Fraud Detection Salesforce SLA Customer Support Spreadsheets Collaboration

Customer Service Advisor

Just Eat Takeaway.com

Jul 2021 - Aug 2023 (2 years 1 month)

Resolved customer and restaurant inquiries in a high-volume environment while maintaining quality scores above 90%. Designed spreadsheets to track metrics and coached new agents to accelerate onboarding.

Customer Service Quality Assurance Spreadsheets Coaching Onboarding