Kelsey Lester
@kelseylester
Senior Rescue Call Centre Agent at The AA Ireland, supporting customers through breakdowns and coordinating rescue assistance.
IrelandWhat I'm looking for
At The AA Ireland, I support customers over the phone with breakdowns and rescue services, while keeping customer and job information accurate and up to date.
I work with rescue providers and internal teams to arrange assistance, resolve issues, and follow cases through to completion. I prioritize jobs according to urgency and customer needs.
At JD SPORTS FASHION PLC., I handled administration including staff onboarding, paperwork, payroll-related tasks, daily reports, and GDPR-compliant records.
As a Branch Supervisor at JD SPORTS FASHION PLC., I managed shifts, store operations, and KPI targets. I also worked as a Barmaid & Waitress at IRISH BAR in Spain, providing customer service in a fast-paced, multicultural environment.
Experience
Work history, roles, and key accomplishments
Senior Rescue Call Centre Agent
The AA Ireland
Jul 2025 - Present (1 year 3 months)
Provide customer support over the phone, assisting customers with breakdowns and rescue services. Complete daily administrative tasks, handle urgent situations, and coordinate with rescue providers to resolve issues.
Barmaid & Waitress
Irish Bar
Apr 2023 - Jun 2025 (2 years 2 months)
Provided high-quality customer service in a fast-paced, multicultural environment. Managed multiple customer requests simultaneously while maintaining accuracy and professionalism.
Branch Supervisor
JD Sports Fashion PLC
Nov 2022 - Apr 2023 (5 months)
Led recruitment, training, and day-to-day management of high-performing teams. Managed shifts, store operations, and KPI targets while maintaining high standards during busy trading periods.
Administrator
JD Sports Fashion PLC
Nov 2021 - Nov 2022 (1 year)
Managed staff onboarding, paperwork, and payroll-related administration. Generated daily reports, monitored stock levels, and maintained GDPR-compliant records.
Education
Degrees, certifications, and relevant coursework
St Michael's Holy Faith
Leaving Certificate, General Studies
Completed the Leaving Certificate in 2021 with results in English, Mathematics, Irish, German, History, Home Economics, and Biology.
Tech stack
Software and tools used professionally
Availability
Location
IrelandAuthorized to work in
Salary expectations
Job categories
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