Georgia Keane
@georgiakeane
I lead customer service operations, coaching teams and resolving complex customer issues.
What I'm looking for
At JYSK, I lead daily customer service operations, prepare schedules, assign cases, and run meetings that align teams around goals and operational challenges. I coach and develop supporters, onboard and train new hires, coordinate with carrier partners and departments, and deliver training following cross-country CSC sessions.
I've built over seven years of customer-facing experience across JYSK, The Range, and Eurocamp, resolving complaints, managing returns, stock, bookings, cash records, and service disruptions while balancing company policy with positive customer relationships. My BA in Media Studies with a minor in Philosophy strengthened my research, analytical problem-solving, media production, and objective decision-making skills.
Experience
Work history, roles, and key accomplishments
Oversees daily operations including traffic management, scheduling, and case assignment. Conducts team meetings and coaching sessions to align on goals and operational challenges, and leads recruitment and onboarding of new hires.
Education
Degrees, certifications, and relevant coursework
Maynooth University
Bachelor of Arts, Media Studies
2018 - 2023
Earned a BA in Media Studies with a minor in Philosophy, engaging critically with media and developing strong analytical and organizational skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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