Michael Adetifa
@michaeladetifa
I resolve customer issues across email, chat, phone, and remote support channels.
ZimbabweWhat I'm looking for
I've delivered customer support at CWG and Tek Experts, resolving inquiries, account concerns, service requests, and complaints through email, chat, phone, and remote support.
At CWG, I maintain accurate customer records and case notes, monitor open cases, provide updates, and escalate complex issues with detailed information to support seamless resolution.
I manage multiple conversations in fast-paced environments while collaborating with internal teams, meeting response-time and quality targets, and following through until customer issues are resolved.
Experience
Work history, roles, and key accomplishments
Customer Support
CWG
Aug 2023 - Present (3 years)
Responded to customer inquiries via email, phone, and remote support, resolving issues and maintaining accurate records. Escalated complex cases and collaborated with internal teams to ensure timely resolution.
Customer Service
Tek Experts
Jul 2022 - Feb 2023 (7 months)
Provided customer support via email, chat, and phone, resolving inquiries and managing tickets. Collaborated with internal teams and followed up to ensure issue resolution.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Engineering, Mechanical Engineering
Bachelor of Engineering in Mechanical Engineering from Lagos State University.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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