MCMichaela Catalan
@michaelacatalan
Customer service specialist with strong technical support and executive assistance skills.
PhilippinesWhat I'm looking for
I am a Marketing Management graduate with nearly three years of BPO customer service experience, skilled in technical support, escalations, and executive support. I reliably manage schedules, handle client inquiries, prepare reports, and provide organized assistance that improves team productivity.
Throughout my roles I resolved hardware and software issues for Catalina printers, served as a Subject Matter Expert and team guide at Temu, and supported executives as an intern in a real estate department. I consistently earned performance awards, demonstrating commitment to quality, empathy, and continuous improvement.
Experience
Work history, roles, and key accomplishments
CCProvided end-to-end technical support for Catalina printers via inbound/outbound calls and email, resolving hardware/software and network issues and reporting recurring problems to product teams to improve reliability.
Subject Matter Expert
Temu
Aug 2024 - Apr 2025 (8 months)
Promoted to SME to guide hotline and online agents, resolve complex account issues, and provide process and policy expertise to improve support quality and agent performance.
Customer Service Advisor
Temu
Aug 2023 - Jul 2024 (11 months)
Handled escalated complaints and multi-chat interactions with professional tone, resolving customer issues efficiently while maintaining quality and empathy across channels.
Executive Support Intern
Real Estate Department
Jan 2023 - May 2023 (4 months)
Managed executive calendars, coordinated meetings and events, and produced reports and promotional materials to streamline operations and support business activities.
Education
Degrees, certifications, and relevant coursework
Central Mindanao University
Bachelor of Science in Business Administration, Marketing
Grade: Latin Honor
Bachelor of Science in Business Administration, Major in Marketing; graduated with Latin Honor in July 2023.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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