Michael Abiodun

I’m a detail-oriented, adaptable professional with experience spanning administrative support, digital communication, community engagement, and operational assistance. I’m proficient in Microsoft business tools and CRM platforms, and I consistently manage records while supporting teams to achieve organizational goals across remote, hybrid, and onsite environments.

In my current Customer Care & Operations Support role (Remote) at Zenxhookah, I manage customer communications for products, orders, and service inquiries. I document interactions in CRM systems, including Microsoft Dynamics 365, and I help strengthen marketing and brand visibility—contributing to customer retention and operational efficiency.

Previously, I worked as a Call Center Agent for the Lagos State Emergency Helpline (2021–2022), handling emergency calls, recording incident reports in CRM systems, and tagging/escalating cases to the appropriate emergency response agencies. I’ve also supported staff and management as an Administrative & Communications Assistant (NYSC), using Microsoft Outlook and Microsoft Teams for correspondence and scheduling, and earlier provided digital and technical client support, including IT installations and online engagement, at Junitech ICT International Institute.