Michał Banaś
@michabanas
Multilingual customer-focused professional blending music performance and security assessment.
What I'm looking for
I am a multilingual professional with a background in English philology and a Master of Arts in percussion, combining strong communication skills with disciplined performance experience. I have performed as Principal Percussionist, developed ensemble collaboration, and refined adaptability through diverse musical settings.
In parallel, I gained technical and compliance experience as a PCI Security Assessor, identifying risks, advising on security controls, and helping teams meet PCI DSS requirements. I have customer-facing experience as a showroom supervisor and customer service representative, resolving issues and delivering positive client interactions.
I bring attention to detail, organization, creativity, and problem-solving to roles that bridge client service, security compliance, and collaborative performance. I seek opportunities where I can apply my communication strengths, analytical mindset, and team leadership to deliver measurable value.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Majorel Poland
Jan 2022 - Jun 2023 (1 year 5 months)
Resolved customer issues, managed inbound calls to reduce hold times, and assisted customers in product search and purchase for a leading apparel brand.
Principal Percussionist
ProMusica Music Agency
Jan 2018 - May 2023 (5 years 4 months)
Performed as principal percussionist across concerts and recitals, coordinated with conductors and ensemble members, and adapted to varied musical styles and instruments.
PCI Security Assessor
Sysnet Global Solutions
Feb 2019 - Dec 2021 (2 years 10 months)
Assessed payment card environments against PCI DSS, identified security risks and vulnerabilities, and advised teams on remediation and best-practice controls.
Showroom Supervisor
Mercedes-Benz
Jul 2016 - Jul 2017 (1 year)
Greeted and engaged showroom customers, maintained attractive product displays, and assisted with inquiries to deliver a positive sales experience.
Education
Degrees, certifications, and relevant coursework
The Karol Lipinski Academy of Music in Wrocław
Master of Arts, Music (Percussion)
Earned a Master of Arts focused on percussion performance, including solo, ensemble, and orchestral repertoire, plus participation in concerts and masterclasses.
University of Opole
Bachelor's degree, English Philology
Completed a Bachelor's degree in English Philology with coursework on sociolinguistic influences and translation theory and practice between English and Polish.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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