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Michał Banaś

@michabanas

Multilingual customer-focused professional blending music performance and security assessment.

Finland
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What I'm looking for

I seek a role combining client-facing responsibilities and compliance or operational tasks in a collaborative, growth-oriented environment where I can use communication, problem-solving, and organizational skills.

I am a multilingual professional with a background in English philology and a Master of Arts in percussion, combining strong communication skills with disciplined performance experience. I have performed as Principal Percussionist, developed ensemble collaboration, and refined adaptability through diverse musical settings.

In parallel, I gained technical and compliance experience as a PCI Security Assessor, identifying risks, advising on security controls, and helping teams meet PCI DSS requirements. I have customer-facing experience as a showroom supervisor and customer service representative, resolving issues and delivering positive client interactions.

I bring attention to detail, organization, creativity, and problem-solving to roles that bridge client service, security compliance, and collaborative performance. I seek opportunities where I can apply my communication strengths, analytical mindset, and team leadership to deliver measurable value.

Experience

Work history, roles, and key accomplishments

MP

Customer Service Representative

Majorel Poland

Jan 2022 - Jun 2023 (1 year 5 months)

Resolved customer issues, managed inbound calls to reduce hold times, and assisted customers in product search and purchase for a leading apparel brand.

PA

Principal Percussionist

ProMusica Music Agency

Jan 2018 - May 2023 (5 years 4 months)

Performed as principal percussionist across concerts and recitals, coordinated with conductors and ensemble members, and adapted to varied musical styles and instruments.

SS

PCI Security Assessor

Sysnet Global Solutions

Feb 2019 - Dec 2021 (2 years 10 months)

Assessed payment card environments against PCI DSS, identified security risks and vulnerabilities, and advised teams on remediation and best-practice controls.

Education

Degrees, certifications, and relevant coursework

The Karol Lipinski Academy of Music in Wrocław logoTW

The Karol Lipinski Academy of Music in Wrocław

Master of Arts, Music (Percussion)

Earned a Master of Arts focused on percussion performance, including solo, ensemble, and orchestral repertoire, plus participation in concerts and masterclasses.

University of Opole logoUO

University of Opole

Bachelor's degree, English Philology

Completed a Bachelor's degree in English Philology with coursework on sociolinguistic influences and translation theory and practice between English and Polish.

Tech stack

Software and tools used professionally

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Michał Banaś - Customer Service Representative - Majorel Poland | Himalayas