Open to opportunities

mhlengi mpungose

@mhlengimpungose

Message

Dynamic Senior Sales Manager specializing in hospitality and account management.

South Africa

Message

What I'm looking for

I am looking for a role that fosters collaboration, encourages growth, and values strategic partnerships in the hospitality industry.

I am a Senior Sales Manager at Radisson Hotel Group, leveraging my strong academic background in Hospitality Management and Events Management to drive sales and revenue optimization. My experience includes managing key corporate accounts, utilizing business intelligence tools for strategic pricing, and fostering partnerships that deliver impactful results.

Throughout my career, I have consistently achieved significant revenue growth, including a 35% increase in account revenue production in 2024. My roles at Hyatt Hotels and Expedia have honed my skills in client relationship management and consultative sales, allowing me to build strong relationships with decision-makers and optimize booking channels for business success.

Passionate about the evolving hospitality landscape, I focus on delivering exceptional outcomes while continuously assessing account performance to ensure long-term client satisfaction. I am committed to driving performance targets and maintaining high standards of service and engagement across all my endeavors.

Experience

Work history, roles, and key accomplishments

Current

Senior Sales Manager

Current

Radisson Hotel Group

May 2022 - Present (3 years 1 month)

Managed the entire account lifecycle, including acquiring, retaining, and developing key corporate accounts. Leveraged business intelligence tools like Hotelligence to analyze market trends and develop strategic initiatives for hotels, increasing account revenue production by 35% in 2024. Collaborated with major Travel Management Companies (TMCs) and Consortia to optimize booking channels and grow

Account Management Sales Strategy Business Intelligence Market Analysis Relationship Building Revenue Management Strategic Planning Client Engagement

Cluster Sales Manager

Hyatt Hotels South Africa

Jan 2021 - May 2022 (1 year 4 months)

Drove revenue growth and market share within a local and key accounts portfolio, achieving an average of 80% occupancies versus competitors at 72%. Applied a consultative sales approach to qualify potential clients and maximize business opportunities, partnering with third-party intermediaries to foster account development. Analyzed competitor strategies using STR reporting and Hotelligence to imp

Revenue Account Management Consultative Sales Business Intelligence Relationship Management Sales Strategy

Market Associate

Expedia Group

Jul 2018 - Nov 2020 (2 years 4 months)

Conducted market trend analysis and competitive assessments, providing recommendations to key stakeholders to drive business growth. Achieved sales and revenue targets by managing inventory, content, pricing, and supplier relationships effectively. Developed and nurtured strong relationships with hotel partners through regular communication and a consultative sales approach.

Trend Analysis Sales Targets Revenue Management Inventory Management Partner Relationship Management Strategic Account Management Business Development

National Sales Executive

Premier Hotels & Resorts International

Jun 2017 - Jul 2018 (1 year 1 month)

Forecasted sales and financial objectives annually through a detailed Sales & Marketing plan, setting structured sales goals and analyzing variances. Successfully acquired and signed an International Airline (Crew) account, generating R10 million in projected revenue per year. Sourced new business through creative strategies and maintained high customer service standards by resolving complaints an

Sales Forecasting Strategic Sales Business Development Customer Service Relationship Building Market Analysis Negotiation

Events Manager

Southern Sun Hotels

Jan 2016 - Jun 2017 (1 year 5 months)

Ensured every group booking or function had a signed contract and pro-formation invoice, securing conversion to definite status. Played a strategic role in yield management by offering rates based on seasonal periods and introduced value-adding initiatives for groups and conferences. Achieved monthly targets for average room rate, room revenue, venue hire, and food and beverage.

Event Management Yield Management Sales Targets Competitor Analysis Customer Relationship Management Revenue Strategic Planning

Education

Degrees, certifications, and relevant coursework

International Hotel School

Diploma, Hospitality Management

Earned an American Hotel & Lodging Association Diploma in Hospitality Management (NQF 6). Studied comprehensive aspects of hospitality operations and management.