Ashlene Van Reenen

As a Customer Success Manager for Africa, I was responsible for being knowledgeable on all company software solutions such as Dash CRM, property management systems, channel managers, booking engines, and over 500 integrations. I analyzed client accounts daily for business growth, offered solutions that resulted in a return on investment, and focused on upselling while keeping retention low.

As a Market & Business Development Manager, I was responsible for being knowledgeable on all company software solutions, including property management systems, channel managers, booking engines, and restaurant point-of-sale systems. I analyzed client business needs to offer optimal solutions, managed the sales cycle from lead generation to deal closure, and supported partner relations to grow the

As an Account Executive & Hotel Co-coordinator, I managed over 500 partners across Southern Africa and the Indian Ocean Islands, advising them on how to optimize their presence on the Booking.com platform to attract bookers. I provided insights on current trends and data to help partners make sound analytical decisions impacting their daily operations.

I held multiple positions including Revenue Manager, Reservations Manager, and Reservations Agent, where I was responsible for accurate management and capturing of reservations, building rate codes, and managing promotions across various OTA listings. I tracked performance metrics such as ADR, RevPAR, and Occupancy, and managed the Reservations Department.

As a Reservations Agent, Receptionist, Switchboard Operator, and Waitress, I managed a large switchboard, welcomed guests, and accurately captured reservations and managed deposits. I handled day-to-day telephonic calls and ensured smooth operations within the hotel.

Grade: university acceptance

Completed secondary education with university acceptance, demonstrating foundational academic skills and readiness for higher education.