Mhel Buyan

Focused on marketing and lead generation specifically for architectural clients. This role was performed virtually as a part-time engagement.

Identified new potential clients in hospitality, development, and architecture, effectively introducing the OHMM brand and products. Managed sales leads, prepared proposals and quotations, and cultivated strong client relationships. Provided valuable market feedback to management.

Specialized in lead generation for Udo Systems through the Upwork platform. This was a part-time, remote position.

Continued business development responsibilities for Digital Skylink on a second contract. Focused on remote client acquisition and support.

Executed business development tasks for Digital Skylink as a part-time contractor. This role involved remote work and client engagement.

Supervised a team of 14-18 agents, providing training, coaching, and development. Handled escalated calls to maintain customer satisfaction and ensured productivity by managing absenteeism and system lines. Assisted supervisors in achieving operational objectives and led by example.

Established strong client relationships and supervised a team of four Business Development Officers with nationwide scope. Conducted market research, developed business proposals, and implemented client retention strategies. Represented the company in industry forums and collaborated with sales and marketing teams.

Supervised a team of 5-6 researchers, collating and disseminating information from various sources. Qualified gathered information through outbound calls and managed database entries for leads and projects. Provided training and continuous mentoring to staff, tracked team performance, and conducted weekly team meetings.

Coordinated installation scheduling requests, ensuring customer satisfaction and adherence to SOW. Maintained rollout schedules and updated databases with equipment and services data. Collaborated with vendors and escalated issues to ensure timely project completion.

Handled supervisory calls and performed multi-tasking, including troubleshooting, customer service, and email concerns. Provided accurate and appropriate solutions to customer issues.

Provided prompt, efficient, and courteous customer service, handling cash transactions and managing inventory. Maintained a clean and customer-friendly store environment.

Performed general service crew duties, assisting customers and maintaining cleanliness. This role involved direct customer interaction and operational support.

Completed elementary education at Mandaue City Central School. The curriculum focused on foundational subjects to build a strong academic base.

Attended Mandaue City Comprehensive National Highschool for secondary education. Gained comprehensive knowledge across various subjects, preparing for higher education.

Pursued tertiary education at Asian College of Technology. Focused on developing specialized skills and knowledge relevant to the chosen field of study.

Undertook studies at the University of Cebu Lapu-lapu and Mandaue. This period contributed to a broader academic foundation and skill development.