Mhel Anthony Placencia

I am a motivated fulfillment specialist with over 7 years of hands-on experience managing order fulfillment, technician coordination, and payment approvals at scale. At HelloTech I assigned customer orders, ensured schedule alignment, monitored technician performance, and approved completed work.

I have a strong technical support background and routinely troubleshoot PC hardware and software issues, which helped improve first-call resolution during my time at Alorica. I combine technical troubleshooting with customer-facing skills to deliver dependable service.

My operations and administrative experience includes overseeing day-to-day processes, client account management, documentation, inventory control, data entry, and reporting. I have worked as an operations manager, administrative staff, and virtual assistant serving both local and global clients.

I hold a Bachelor of Science in Information Technology and I am looking to apply my skills to streamline processes, ensure quality service delivery, and support cross-functional teams in a growth-oriented organization that values efficiency and accountability.