Erika Espino

As a Fulfillment Associate with over three years of experience in the e-commerce sector, I have honed my skills in customer service and operational management. My journey began at Lauvette Inc., where I efficiently handled customer inquiries through live chat and email, ensuring a professional and timely response to all queries. My attention to detail and organizational skills have allowed me to manage product inventory effectively and process returns seamlessly.

I am passionate about enhancing the customer experience and have developed strong multitasking abilities that enable me to manage day-to-day e-commerce operations. My expertise includes order processing, product listing updates, and stock monitoring across various platforms, including TikTok Shop and Lazada. I am proficient in data entry, invoicing, and generating sales reports, utilizing tools such as Microsoft Excel and Google Sheets to maintain accuracy and efficiency in all tasks.