Mfoniso Afangideh

Served as the primary escalation point for advanced end-user issues, troubleshooting hardware, software, and connectivity problems for staff in a residential adult care environment. Administered identity and access management platforms, managed endpoint devices via MDM tools, and executed onboarding and offboarding workflows.

Managed enterprise-level security and access for 400+ users using Okta SSO/MFA, Microsoft Intune, and Kandji. Provided frontline and escalation support, maintaining 98% system reliability and meeting SLA targets.

Led security audit initiatives, achieving 100% compliance with updated protocols and policies. Coordinated the Windows 10 upgrade project, ensuring on-time delivery and adherence to Agile standards.

Led the Windows 10 upgrade project, ensuring on-time delivery and adherence to Agile standards. Coordinated with database teams to resolve network issues using SQL, reducing downtime by 15%.

Reduced production issue case volume by 20% through trend analysis and proactive CRM solutions. Implemented mailbox-level security enhancements and automated learner inquiry processes with AI solutions.

Resolved remote access and multi-factor authentication issues, maintaining 99% secure access uptime. Troubleshot and managed MDM accounts, improving device setup efficiency by 20%.

Pursuing a Master of Science in Information Technology with a focus on project management.

Earned a Master of Science in Software Engineering.

Earned a Bachelor of Science in Information Technology.