Looking for a job

Akeem Alebiosu

@akeemalebiosu

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I resolve enterprise identity, cloud infrastructure, and critical support incidents.

Nigeria

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What I'm looking for

I'm looking to grow into a cloud and technology leadership role where I can solve complex problems, support users, and deliver reliable, secure, and innovative cloud solutions.

At Teknowledge, I support enterprise customers with Microsoft Entra ID, identity and access management, authentication, account administration, and critical incident resolution. I resolve hybrid identity synchronization, SSO, MFA, Conditional Access, RBAC, PIM, and access-management issues within SLA.

Previously at Cloud Colony Inc., I designed and maintained Azure and Microsoft 365 infrastructure, including virtual machines, virtual networks, storage, load balancers, backup, disaster recovery, and monitoring. I also built CI/CD pipelines with Azure DevOps and GitHub Actions and used Terraform to provision infrastructure consistently.

Across 10 years in technical support, systems administration, and cloud infrastructure, I’ve supported Windows Server, Active Directory, Linux, Office 365, networking, and SaaS applications. I’m driven by solving problems, supporting users, and building reliable, secure cloud solutions.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Support Engineer L3

Current

Teknowledge

Jun 2023 - Present (3 years 3 months)

As a Level 3 engineer, supported identity and access management, authentication, and account administration for enterprise customers. Resolved authentication and authorization issues across SAML, OAuth 2.0, OpenID Connect, and WS-Federation protocols.

Microsoft Entra ID IAM SAML OAuth OpenID Connect WS Federation SSO MFA Conditional Access PIM RBAC EntraID Connect Self Service Password Reset Jira Zendesk

Critical Situation Manager

Teknowledge

Jan 2022 - Jun 2023 (1 year 5 months)

Managed high-priority customer incidents and service outages, ensuring timely resolution and minimal business impact. Coordinated cross-functional teams and led incident bridge calls and status meetings.

Incident Management SLA Compliance Escalation Management Client Communication Root Cause Analysis Post Incident Review

Cloud Infrastructure Engineer

Cloud Colony Inc.

Jul 2019 - Jun 2022 (2 years 11 months)

Designed, provisioned, and maintained cloud infrastructure and DevOps pipelines across Microsoft Azure and Microsoft 365 environments. Ensured availability, scalability, security, and operational excellence.

Azure Virtual Machines Virtual Networks Storage Accounts Load Balancers azure monitor Log Analytics Terraform Infrastructure as Code Azure DevOps GitHub Actions CI CD Azure Active Directory RBAC MFA IAM Networking Security

System Administrator

Hub Resources

Jul 2018 - Mar 2019 (8 months)

Administered and maintained Windows Server infrastructure, including installation, configuration, and troubleshooting. Managed Active Directory, including user and group administration and Group Policy.

Windows Server Active Directory Group Policy Linux Administrator Troubleshooting Hardware Maintenance Software Installation

Office 365 Administrator

Mobile Tech. Inc

Jan 2017 - May 2018 (1 year 4 months)

Managed and monitored Office 365 services and desktop support. Administered Office 365 Azure and Exchange policies, and assisted with data migration to the cloud platform.

Office 365 SharePoint Exchange Online Azure System Backups Disaster Recovery Incident Management Troubleshooting

Desktop Support Level 1

Zebra Communications

Nov 2011 - Oct 2012 (11 months)

Provided helpdesk and ticketing administration, hardware maintenance, and software installation and configuration. Troubleshot and performed regular updates, and supported network administration.

Help Desk Ticketing Hardware Maintenance Software Installation Troubleshooting Network Administration System Configuration