meshack mbiu

I’m a highly motivated IT professional with a unique blend of technical IT skills and business strategy knowledge. I troubleshoot both hardware and software issues while keeping a clear focus on organizational efficiency and reliable service delivery.

In a short contract at KPMG, I contributed to reducing the workload and achieving a 100% deliverable target. I specialized in hardware support and technicalities, and I also supported Data Entry operations to keep work moving quickly and accurately.

Through my attachment at NelicomSolutionsLimited, I handled troubleshooting of hardware and network inconveniences, including network configuration, access control, and closed-circuit television installations. I documented IT procedures, prepared simple performance reports, and improved internal filing systems—saving 5 hours of work per week—while building a dependable approach to onboarding, customer support, and continuous improvement.