Open to opportunities

Merve Topal

@mervetopal

Message

Customer-focused AI voice data specialist with multilingual support and reservation management expertise.

Turkey

Message

What I'm looking for

I seek remote or hybrid roles leveraging AI voice data recording and customer support, where I can apply multilingual communication and reservation expertise for growth.

I am a customer-focused professional with extensive experience in reservation management, international guest relations, and remote digital platform support. I have contributed high-quality linguistic and emotional voice data for AI model training, audited scripts for natural flow, and consistently delivered under technical guidelines.

I bring hands-on experience in high-volume booking environments, conflict resolution, and cross-cultural communication from international placements. I work effectively in remote settings, using CRM systems to ensure efficient issue resolution and high engagement.

Experience

Work history, roles, and key accomplishments

Current

Remote Support Specialist

Current

OneForma

Jan 2026 - Present (5 months)

Managed digital platform interactions and remote user support, ensuring efficient issue resolution and sustained user engagement across tasks.

Digital Support CRM Customer Engagement

Current

AI Voice Data Specialist

Current

Lionbridge

Jan 2026 - Present (5 months)

Recorded and audited high-fidelity voice data to train AI models, applying emotional nuance and linguistic accuracy to improve naturalness and model performance under strict technical guidelines.

Voice Recording Linguistic Annotation Emotional Speech Remote Collaboration

Customer Support Specialist

Hilton

Jan 2021 - Dec 2022 (1 year 11 months)

Provided real-time reservation assistance and guest support, ensuring seamless guest experiences and timely resolution of booking issues.

Reservation Management CRM Systems Guest Relations Conflict Resolution Multilingual Communication

Reservation & Sales Executive

Crowne Plaza

Jan 2018 - Dec 2021 (3 years 11 months)

Managed high-volume booking inquiries and complex reservation data, improving customer satisfaction through effective conflict resolution and sales support.

Sales Reservation Management CRM Customer Satisfaction Conflict Resolution

Food & Beverage Coordinator

Snow King Hotel

Jan 2017 - Dec 2018 (1 year 11 months)

Coordinated food and beverage operations during an international Work & Travel placement, developing cross-cultural communication and service delivery skills.

Customer Service Cross Cultural Communication Operations Support Team Collaboration