MAHMUT KIYBAR
@mahmutkiybar
Customer Support & CRM Operations Specialist freelancing with Yoummday, supporting customers across phone, email, chat, and ticket systems.
TurkeyWhat I'm looking for
Since 2022, I've worked as a freelance Customer Support & CRM Operations Specialist, including call and email support with Yoummday. My work covers omnichannel support, customer onboarding and lifecycle management, and CRM and ticketing systems.
For UBER Eats through Telus International and for ZARA through Competence Call Center, I worked as a Call Center Agent using Zendesk. I also supported TUI Virtual Agent through Teleperformance.
At Conduent Türkei, I provided first- and second-level technical support for Apple products, including remote diagnosis, ticket handling, and documentation. From 2017 to 2022, I worked as a Virtual Assistant & Customer Operation Support alongside my hospitality work, handling customer communication, CRM updates, and reports and analyses.
My background also includes guest relations, social media, and web content in hospitality. In 2021, I won first place in the Tourism Services category at the International Tourism Film Festival Turkey as Art Director.
Experience
Work history, roles, and key accomplishments
Customer Support & CRM Operations Specialist
Freelancer
Nov 2022 - Present (4 years)
Provided omnichannel customer support via phone, email, and chat, and managed CRM and ticketing systems. Focused on process optimization and SLA/KPI-driven service.
Generalistische Pflegeausbildung
Berufsschule Bad Mergentheim
Aug 2022 - Nov 2022 (3 months)
Completed generalist nursing training at a vocational school.
Virtual Assistant & Customer Operation Support
Self Employed
Nov 2017 - Nov 2022 (5 years)
Provided virtual assistance and customer operations support, including customer communication, CRM maintenance, and reporting.
Call Center Agent
Telus International
Jun 2022 - Aug 2022 (2 months)
Worked as a call center agent for UBER Eats, using Zendesk for customer support.
Call Center Agent
Competence Call Center
Apr 2022 - Jun 2022 (2 months)
Worked as a call center agent for ZARA, using Zendesk for customer support.
Call Center Agent
Teleperformance
Feb 2022 - Apr 2022 (2 months)
Worked as a call center agent for TUI Virtual Agent.
Guest Relation & Social Media Manager
Sailor’s Beach Club
Nov 2017 - Jan 2022 (4 years 2 months)
Managed guest relations and social media for a beach club.
Apple Technical Support Advisor
Conduent Türkei
Nov 2016 - Aug 2017 (9 months)
Provided first and second level technical support for Apple products, including remote diagnostics and ticket handling.
Guest Relation & Duty Manager
Sensitive Premium Hotel
Jun 2016 - Oct 2016 (4 months)
Managed guest relations and duty management at a premium hotel.
Social Media, Web Content Administrator
Pam Thermal Hotel
Jan 2016 - Jun 2016 (5 months)
Managed social media and web content for a thermal hotel.
Guest Relation Manager
Melas Hotel Lara
May 2015 - Jan 2016 (8 months)
Managed guest relations at a hotel.
Asst. General Director
Spy Golf Tours
Oct 2013 - Jun 2014 (8 months)
Assisted the general director in managing golf tour operations.
Guest Relation & Social Media Manager
Vera Mare Hotel
Jun 2013 - Oct 2013 (4 months)
Managed guest relations and social media for a hotel.
Guest Relation Clerk
Barut Lara Resort Hotel
Feb 2010 - Jul 2010 (5 months)
Handled guest relations at a resort hotel.
Flugbegleiter
Inter Airlines Antalya
Apr 2008 - Oct 2008 (6 months)
Worked as a flight attendant.
Online Marketing
Tantur TUI Türkiye Antalya
Jun 2006 - Feb 2008 (1 year 8 months)
Handled online marketing activities.
Guest Relation Assistant
Blue Waters Resort & Hotel Side
Feb 2005 - Jun 2006 (1 year 4 months)
Assisted in guest relations at a resort hotel.
Schichtleiter Rezeption
Robinson Club Kemer Antalya
Mar 2001 - Feb 2005 (3 years 11 months)
Managed reception shifts at a Robinson Club resort.
Theater Bühnenbildner
Robinson Club Kemer Antalya
Jan 1998 - Feb 2001 (3 years 1 month)
Worked as a theater stage designer.
Education
Degrees, certifications, and relevant coursework
Berufsschule Bad Mergentheim
Generalistische Pflegeausbildung, Pflege
2022 - 2022
Completed a generalist nursing training (Generalistische Pflegeausbildung) at Berufsschule Bad Mergentheim from August to November 2022.
Universität Zürich
Betriebswirtschaft und Marketing, Betriebswirtschaft und Marketing
2004 - 2008
Studied Betriebswirtschaft und Marketing at Universität Zürich from 2004 to 2008.
Gymnasium Denizli
Gymnasium
1995 - 1998
Attended Gymnasium in Denizli, Turkey from 1995 to 1998.
Realschule Denizli
Realschule
1994 - 1995
Attended Realschule in Denizli, Turkey from 1994 to 1995.
Realschule Aargau
Realschule
1992 - 1994
Attended Realschule in Aargau, Switzerland from 1992 to 1994.
Hauptschule Aargau
Hauptschule
1987 - 1991
Attended Hauptschule in Aargau, Switzerland from 1987 to 1991.
Tech stack
Software and tools used professionally
Availability
Location
TurkeyAuthorized to work in
Salary expectations
Social media
Job categories
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