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Managed banquet and event sales from initial inquiry to final coordination. Prepared quotations, negotiated contracts, and coordinated events with hotel departments to ensure smooth operations.

Managed hotel reservations and booking requests, communicated with guests via email and phone, and handled cancellations, amendments, and special requests.

Assisted guests with inquiries, requests, and service needs, handled complaints, and provided personalized service to international guests.

Supported banquet sales and event coordination at the hotel.

Handled hotel reservations and booking requests.

Assisted guests with front office operations and service needs.

Provided support at the spa desk, assisting guests with inquiries and bookings.

Assisted customers with purchases and provided sales support at a duty-free retail outlet.

Assisted with front office operations and guest services at the hotel.

Graduated as one of the top students in the class with a full scholarship.

Spring semester as an Erasmus student.