Open to opportunities

Merve Demirkaya

@mervedemirkaya

Message

Interpreter and export-focused professional delivering clear communication and customer-driven results.

Turkey

Message

What I'm looking for

I’m looking for roles where I can use my interpreting and language skills alongside customer service, export operations, and sales coordination—growing in a supportive team that values accuracy, responsiveness, and continuous learning.

I’m a certified interpreter and language specialist who supports critical, high-stakes communication through contracted and project-based work. I translate testimonies of foreign national suspects and convert case files into the target language, ensuring accuracy in legal contexts.

Alongside interpreting, I’ve built a strong foundation in customer-facing and commercial roles. As a virtual customer service associate, I resolve inquiries promptly, maintain a professional demeanor, and leverage communication skills to foster trust and satisfaction.

My background also includes export operations and business development—managing the export process, coordinating logistics and customs agent interactions, and contributing to efficiency and export initiatives. I bring adaptability, analytical thinking, and a continuous-learning mindset to every team I join.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

Amazon

Dec 2023 - Present (2 years 6 months)

Handled customer inquiries remotely, resolving issues promptly and accurately to improve customer satisfaction. Communicated professionally with customers from diverse backgrounds while supporting team objectives.

Customer Support Remote Customer Service Customer Satisfaction Professional communication Multilingual Communication Relationship Building Time Management

Current

Certified Legal Translator

Current

Ankara Courts-Consultative Authority

Nov 2021 - Present (4 years 7 months)

Provided contracted and project-based certified translation support for law enforcement proceedings. Translated testimonies of foreign national suspects during interrogations and converted case files into the required target language with confidentiality and accuracy.

Certified Translation Legal Translation Testimony Translation Case File Translation Confidentiality Interrogation Support Multilingual Communication Attention To Detail

Current

Certified Interpreter

Current

Turhal 2. Noterliği

Mar 2016 - Present (10 years 3 months)

Worked as an interpreter/translator at a notary public office, performing standard source-to-target language translations under oath. Maintained confidentiality and professionalism in translation work while remaining registered for official interpreter duties.

Notary Translation Legal Translation Source To Target Translation Multilingual Communication Accuracy

Export Specialist

İstem Medikal

Mar 2022 - Aug 2023 (1 year 5 months)

Managed the full export process, including order handling, pickup coordination, transportation logistics, and customs agent interactions. Built new customer relationships while coordinating with storage, production, and accounting to support export efficiency.

Transportation & Logistics International Trade Customer Relationship Management Cross Functional Collaboration Business Development

Export Operations Specialist

Yelin Eser Elektrik Ltd. Şti.

Apr 2021 - Jan 2022 (9 months)

Focused on export operations and strengthened customer relations through direct client engagement. Supported additional team functions beyond core export duties to improve operational efficiency and client experience.

Export Operations Customer Relationship Management Client Engagement Logistics Support Interpersonal Communication Operational Coordination International Trade Support

Sales Consultant

Delkom Grup Delici Mak

Sep 2019 - Dec 2019 (3 months)

Supported early import-export experience through market research and analysis of market needs and dynamics. Interpreted strategic data to inform understanding of international trade processes and market behavior.

Market Research strategic analysis International Trade Concepts

Hotel Receptionist

Max Royal Hotel

Apr 2019 - Jul 2019 (3 months)

Welcomed guests and managed standard check-in and check-out procedures during the seasonal contract. Coordinated with hotel departments to ensure effective communication and a smooth guest stay.

Guest Check in Check out Hospitality Operations Service Orientation Attention To Detail

Hotel Sales Consultant

Delphin Imperial Hotels & Resort

Aug 2014 - Dec 2014 (4 months)

Assisted in coordinating group reservations with tour companies through office-based arrangements. Supported the administrative workflow for hotel bookings to ensure smooth group service.

Booking Coordination Tour Company Liaison Office Administration Hospitality Support Communication