Merve Bolat
@mervebolat
Experienced customer support and public relations professional with 10 years in hospitality and sales.
TurkeyWhat I'm looking for
I am a friendly and patient customer support and public relations professional with 10 years of experience across hospitality, clinics, and resort environments.
I have promoted services to local and international clients, handled inquiries and bookings, and maintained both phone- and email-based client communication to drive satisfaction.
As a manager I coordinated with international customers, trained and supervised team members, and contributed to increased customer satisfaction and sales.
I am looking to join a call center team where I can continue to grow, support customer satisfaction, and apply my bilingual service experience.
Experience
Work history, roles, and key accomplishments
Sales & Public Relations Manager
Likya Clinic
Jan 2022 - Jan 2025 (3 years)
Managed client communications with international customers, promoted services to increase satisfaction and sales, and trained and supervised team members across phone and email channels.
Customer Support & Sales
Limak Lara De Luxe & Resort
Jan 2020 - Dec 2022 (2 years 11 months)
Assisted guests with bookings and inquiries in Turkish and English, managed guest experience, and contributed to customer loyalty through responsive support.
Sales & Public Relations Specialist
Lara Clinic
Jan 2014 - Dec 2019 (5 years 11 months)
Promoted clinic services to local and international clients, handled inquiries and appointment bookings, and followed up to build long-term client relationships across in-person and phone channels.
Education
Degrees, certifications, and relevant coursework
Fethiye Anatolian High School
High School Diploma, General Secondary Education
Completed secondary education at Fethiye Anatolian High School, graduating in 2011.
Tech stack
Software and tools used professionally
Availability
Location
TurkeyAuthorized to work in
Job categories
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