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Lili UserLU
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Lili User

@liliuser2

International Sales Specialist in medical tourism who converted global patient inquiries into dental treatment bookings.

Turkey
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What I'm looking for

I’m looking for a role where I can use my experience in customer support, client relations, international sales, and problem solving within a collaborative and international environment. I value clear responsibilities, opportunities to grow, strong communication, and the chance to make a real impact on customer experience.

I’m an international Customer Support and Sales professional with 9+ years of experience helping clients across the US, UK, Türkiye, and other global markets. My strength is turning customer questions, challenges, and opportunities into clear solutions and strong relationships. I’ve worked across customer support, sales, client relations, CRM, complaint handling, and end-to-end customer journeys. I’m comfortable in fast-paced international teams and enjoy roles where communication, problem solving, and customer experience really matter. I hold a Master’s in Public Relations Management and a Bachelor’s in English Translation, and I’m currently open to remote opportunities in Customer Support, Customer Success, Client Relations, International Sales, and Customer Operations.

Experience

Work history, roles, and key accomplishments

CP

International Sales Representative

Clinic Prime

Jan 2025 - Jan 2026 (1 year)

Started as an International Sales Representative at a dental clinic in Istanbul, managing global patient inquiries and converting inbound leads into confirmed dental treatment bookings using Zoho CRM. Promoted to Sales Manager due to strong performance and leadership skills.

CC

Customer Support Specialist

China Corporation-Sinopec

Jan 2017 - Jan 2022 (5 years)

Provided customer support for Sinopec, a major Chinese corporation. Received a photography award from the company.

Education

Degrees, certifications, and relevant coursework

MM

Master's Degree in PR Management

Master's Degree, PR Management

Completed a Master's degree in PR Management in 2014.

BT

Bachelor's Degree in English Translation

Bachelor's Degree, English Translation

Completed a Bachelor's degree in English Translation in 2005.

Udemy logoUD

Udemy

Certificate, Medical Tourism Marketing

Completed a certificate in Medical Tourism Marketing from Udemy.

Salesforce logoSA

Salesforce

Certification, Sales and CRM

Completed a Sales and CRM certification by Salesforce and PathStream Co.

Salesforce logoSA

Salesforce

Certificate, Sales and CRM

Completed a Sales and CRM Overview certificate from Salesforce.

Udemy logoUD

Udemy

Certificate, Sales Marketing

Completed The Complete Sales Skills Master Class - Sales Marketing from Udemy.

Coursera logoCO

Coursera

Certificate, Graphic Design

Completed a certificate in Fundamentals of Graphic Design from Coursera.

Coursera logoCO

Coursera

Certificate, WordPress

Completed a certificate in Build a Full Website Using WordPress from Coursera.

Udemy logoUD

Udemy

Certificate, Medical Tourism

Completed a course on how to get medical tourism to your clinic from Udemy.

Coursera logoCO

Coursera

Certificate, Graphic Design

Completed a certificate in Corel Draw and PhotoShop from Coursera.

Coursera logoCO

Coursera

Certificate, Facebook Marketing

Completed a certificate in Building Business Presence with Facebook Marketing from Coursera.

Coursera logoCO

Coursera

Certificate, Social Media Marketing

Completed a certificate in Social Media Marketing from Coursera.

Tech stack

Software and tools used professionally

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