Ezgi Safak
@ezgisafak
Customer Service Representative combining English support, patient assistance, and bilingual interpretation.
What I'm looking for
I’m a Customer Service Representative based in Türkiye, currently supporting airline operations in English. I focus on clear communication, reliable follow-through, and making sure customers feel heard and supported.
From January to May 2024, I worked in Patient Support for health tourism, where I interpreted between English and Turkish. I helped ensure smooth interactions and understanding during patient journeys.
Before moving into customer-facing roles, I earned my Doctor Of Veterinary Medicine from Uludağ University. I also completed a visiting student term at the University of Veterinary Medicine Budapest, which strengthened my international, cross-cultural communication mindset.
In my work, I bring strong operational communication skills using tools like Google Workspace and Microsoft Office. I enjoy roles where responsiveness, empathy, and accurate information matter—and where I can keep improving the customer experience.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Turkcell Global Bilgi
Aug 2024 - Present (1 year 9 months)
Provided customer service for airline operations, supporting English communication needs in Antalya.
Patient Support Interpreter
CK Health Turkey
Jan 2024 - May 2024 (4 months)
Interpreted between English and Turkish for patient support in health tourism from home.
Education
Degrees, certifications, and relevant coursework
Uludağ University Faculty of Veterinary Medicine
Doctor of Veterinary Medicine, Veterinary Medicine
2017 - 2022
Completed Doctor of Veterinary Medicine studies at Uludağ University Faculty of Veterinary Medicine.
University of Veterinary Medicine Budapest
Veterinary Medicine
2021 - 2021
Completed a visiting student period at the University of Veterinary Medicine Budapest.
Eskişehir Anadolu University
Material Engineering
2015 - 2017
Studied Material Engineering at Eskişehir Anadolu University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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