Open to opportunities

Merrell Gomez

@merrellgomez

Message

I create unforgettable experiences as a client-focused luxury retail sales leader driving brand loyalty.

United States

Message

What I'm looking for

I seek a client-facing sales or brand representation role where I can lead teams, build loyalty, and deliver premium customer experiences in a collaborative, growth-oriented environment.

I am passionate about creating unforgettable experiences for every client, combining luxury retail background with premium brand representation to build genuine relationships and anticipate needs.

I currently serve as a Senior Sales Manager conducting outreach and leading demos to partners, and I have represented premium automotive brands while supporting parts, service reception, valet, and service advisor functions to ensure smooth customer journeys.

I train and lead teams, implement visual merchandising, and leverage tools like Slack, Microsoft Teams and DialPad to deliver elevated customer experiences; I focus on exceeding expectations and reflecting brand excellence in every interaction.

Experience

Work history, roles, and key accomplishments

Current

Senior Sales Manager

Current

PayMaple LLC

May 2025 - Present (4 months)

Execute daily outreach and cold calls to prospective partners, schedule and lead product demos, and build rapport to drive partner engagement and platform adoption.

Sales Outreach Cold Calling SaaS Sales CRM Public Speaking Lead Qualification

Porsche Brand Ambassador

Porsche Austin

Oct 2023 - May 2025 (1 year 7 months)

Promoted Porsche brand values and products to customers, delivering exceptional service and product knowledge to increase loyalty and enhance the customer experience.

Customer Service Product Knowledge Public Speaking Social Media Slack Microsoft Teams Dialpad

Service Receptionist

Porsche Austin

Aug 2022 - Mar 2023 (7 months)

Greeted customers, managed incoming calls and routed them professionally, and tracked appointments and service status to improve service department flow and customer experience.

Customer Service Routing CRM Communication Time Management

Assistant Service Advisor & Valet

Porsche Austin

Mar 2021 - Aug 2022 (1 year 5 months)

Assisted customers with vehicle drop-off and pick-up, safely parked and retrieved vehicles per brand standards, and supported service advisors by identifying customer needs and directing them to the correct representative.

Customer Reception Lot Management

Assistant Retail Manager

Bath & Body Works

Oct 2017 - Mar 2021 (3 years 5 months)

Supervised sales associates and managed daily store operations, implemented visual merchandising strategies, and trained team members to improve service and drive sales.

retail management Team Supervision Visual Merchandising Training Sales Coaching Inventory Control

Porsche Parts Specialist

Porsche Austin

Jan 2013 - Jan 2017 (4 years)

Managed and maintained accurate inventory of parts and accessories, assisted customers and wholesale shops with inquiries and orders, and efficiently quoted parts between technicians and customers.