Aaliyah Cecilio

I've driven consultative sales and customer relationships across automotive, hearing-care, luxury jewelry, and retail environments. My work centers on understanding customer needs, recommending the right solution, and following through from first contact to purchase.

At Palm Beach Toyota and AutoZone, I managed commercial and consumer sales processes, generated leads, negotiated transactions, coordinated orders, and built repeat business through personalized service. I was recognized for sales performance, customer relationships, and successful conversions.

At Hear.com, I guided customers through hearing-aid selection, handled follow-up and objections, and used CRM systems to manage opportunities and customer records. At Disney World/Pandora, I created personalized guest experiences while demonstrating jewelry collections, upselling complementary products, and maintaining brand standards.

I've also led and coached associates at Dick's Sporting Goods and now support students at Ultimate Medical Academy through high-volume calls, proactive outreach, issue resolution, and accurate CRM documentation. I bring active listening, empathy, communication, and a consistent focus on customer satisfaction to every interaction.