Open to opportunities

Rassah Yang

@rassahyang

Message

Sales-driven customer relationship builder and revenue growth leader focused on consultative selling and retention.

United States

Message

What I'm looking for

I’m looking for a sales leadership role where I can use consultative selling, team motivation, and business development to maximize results—building loyalty, improving conversion through CRM, and driving consistent goal achievement.

I’m a dynamic sales and customer service professional with over 10 years of experience driving revenue growth, building client relationships, and exceeding performance targets. I lead with consultative selling to create trust, then use performance metrics to consistently maximize results.

Most recently as a Customer Service & Sales Ambassador, I boosted wine club memberships and customer retention through proactive relationship management and consultative upselling. I converted high-volume service inquiries into sales opportunities, processed transactions, and managed inventory using WineDirect CRM to improve revenue efficiency.

I also brought a metrics-driven approach as a Mortgage Loan Officer, where I exceeded monthly sales goals by advising clients on mortgage and refinancing solutions. I prospected and nurtured leads, managed a full loan pipeline from application to closing, and used CRM to accelerate conversion rates and optimize pipeline prioritization.

Earlier in my career as an Account Specialist and in automotive and service sales, I supported campaigns, improved hand-off conversion accuracy, and delivered consultative presentations that matched customers with the right solutions. Across roles, I’ve trained teams on CRM and sales techniques and partnered with stakeholders to streamline workflows, elevate client satisfaction, and sustain repeat and referral business.

Experience

Work history, roles, and key accomplishments

Sales Ambassador

Alpha Omega Winery

Oct 2021 - Apr 2025 (3 years 6 months)

Boosted wine club memberships and customer retention through proactive relationship management and consultative upselling. Converted service inquiries into sales while processing transactions and managing inventory in WineDirect CRM, and trained team members on CRM and sales techniques.

Customer Retention Consultative Selling Sales Strategy Prospecting WineDirect CRM Transaction Processing Inventory Management Customer Service

Mortgage Loan Officer

Rocket Loans

Mar 2019 - Oct 2020 (1 year 7 months)

Exceeded monthly mortgage and refinancing sales goals by advising clients on suitable lending solutions. Managed full loan pipelines from application to closing, using CRM to improve conversion rates and prioritize prospects in a metrics-driven environment.

Mortgage Lending Loan Origination Lead Generation CRM Pipeline Management Negotiation Sales Metrics Closing

Account Specialist

Rock Connections

Feb 2017 - Mar 2019 (2 years 1 month)

Qualified high-volume leads to support sales campaigns and improve hand-off conversion accuracy. Partnered with sales teams to increase customer acquisition and retention while consistently exceeding performance benchmarks.

Lead Qualification CRM Sales Support Customer Acquisition Customer Retention

Funeral Arranger

SCI

Dec 2014 - Jan 2017 (2 years 1 month)

Surpassed sales targets by selling pre-need packages through seminars and community referrals. Delivered empathetic, persuasive presentations and built repeat referral business through strong client relationship management.

Client Relationship Management Referrals Negotiation Sales Target Achievement

Dismantler

LKQ Corporation

Jul 2014 - Jul 2015 (1 year)

Supported operational sales by performing accurate inspections and completing documentation tied to order fulfillment. Helped ensure smooth downstream processing through reliable handling of parts and orders.

Inspections Documentation order fulfillment Quality Assurance Sales Support Warehouse operations

Car Sales Consultant

Honda Cars of Katy

Feb 2013 - Aug 2014 (1 year 6 months)

Delivered consultative car sales presentations to match customers with vehicles that fit needs, preferences, and budgets. Met or exceeded monthly sales quotas by building client relationships, negotiating trade-ins and financing, and coordinating with finance and service teams for retention.

Consultative Selling Sales Quota Customer Relationship Management Negotiation Financing Sales Closing Customer Retention