Open to opportunities

Brittany Masom

@brittanymasom

Message

Client-focused retail and experiential professional specializing in luxury brand representation.

United States

Message

What I'm looking for

I seek roles in luxury retail or experiential services where I can manage client relationships, represent premium brands, support activations, and grow in operations or private client management.

I am a client-focused retail, operations, and experiential professional with experience across luxury retail, beauty, wine & spirits, and private client services. I manage client relationships, execute in-store and on-site activations, and support business operations while delivering high-touch customer experiences.

My background includes private client and talent management, brand ambassador and sampling roles, and sales positions for premium brands where I upheld brand standards, supported visual merchandising, and coordinated events and logistics to ensure client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Talent & Client Manager

Current

Independent

Jan 2024 - Present (2 years 5 months)

Manage private experiences and client-facing services for individual and corporate clients, coordinating scheduling, communications, and logistics to deliver seamless high-touch events and tastings.

Client Relationship Management Event Coordination Scheduling Logistics Brand Representation Customer Service

Sales Representative

Givenchy Beauty

Dec 2024 - Jan 2025 (1 month)

Provided luxury beauty consultations and tailored product recommendations, representing brand standards and driving customer loyalty and sales.

Luxury Retail Product Knowledge Clienteling Sales Customer Service

Sales Associate

Madewell

Nov 2024 - Jan 2025 (2 months)

Delivered personalized styling and customer service in a fast-paced retail environment while supporting visual merchandising and daily store operations to drive sales.

Retail Sales Styling Visual Merchandising Customer Service Inventory Management POS

Brand Ambassador / Sampling Specialist

Various Staffing Agencies

Represented wine, spirits, and premium beverage brands during in-store and on-site sampling activations, educating consumers and driving engagement while maintaining brand and regulatory compliance.

Brand Representation Product Sampling Alcohol Compliance Sales Support Merchandising