Open to opportunities

Merianne Ramiro

@merianneramiro

Message

Experienced virtual admin assistant and customer service representative.

Philippines

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

"I'm a passionate customer service specialist with more than 3 years of extensive experience. I find this experience very rewarding, as I enjoy helping and connecting with people while I earn and learn at the same time.

My most recent job was as a Virtual admin assistant for a tax software company in Tennessee. It required skills such as high attention to detail, quick learning, multitasking, and email handling, to name a few. I also have a background in document auditing and inbound call handling, and outbound courtesy calls.

I am interested in this position because it aligns perfectly with my skills, experiences, and career aspirations. I am excited about the opportunity to contribute my expertise and make a meaningful impact in being a virtual assistant. For optimal performance, I have already designated a room solely used as an office that's very conducive to a remote work setup."

Experience

Work history, roles, and key accomplishments

Virtual Admin Assistant

Keystones Tax Solutions

Aug 2023 - Mar 2024 (7 months)

Provided virtual administrative support for a tax software company. Assisted with various tasks to ensure smooth operations and client satisfaction.

Administrative Support Data Entry Client Communication Virtual Assistant

Customer Service Representative

Sutherland Global Services Inc

Dec 2018 - Aug 2019 (8 months)

Handled inbound calls and emails as a Customer Service Representative. Utilized Freshdesk and Zendesk to manage customer inquiries and provide support.

Customer Service Inbound Email Support Freshdesk Zendesk

Customer Service Representative Tier 2

LizardBear Tasking Inc

Sep 2016 - May 2017 (8 months)

Served as a Customer Service Representative Tier 2, handling blended customer interactions. Provided advanced support and resolved complex issues for clients.

Customer Service Blended Support Technical Support CRM Tools

Customer Service Officer

WNS Philippines Inc

Feb 2014 - Jan 2016 (1 year 11 months)

Worked as a Customer Service Officer, managing blended customer service operations. Ensured high levels of customer satisfaction through effective communication.

Customer Service Blended Operations Customer Satisfaction Communication Skills Problem Solving

Customer Service Technical Support Representative

Sykes Asia Inc

Feb 2012 - Oct 2012 (8 months)

Provided Customer Service Technical Support, assisting customers with technical issues. Resolved inquiries efficiently and maintained high service standards.

Customer Service Technical Support Troubleshooting Email Support

Customer Service Representative

Sykes Asia Inc

Oct 2007 - Nov 2008 (1 year 1 month)

Provided email support as a Customer Service Representative. Managed customer inquiries and resolved issues through written communication.

Customer Service Email Support Problem Solving Communication Skills

Education

Degrees, certifications, and relevant coursework

Central Colleges of the Phils

BS Business Administration, Business Administration

2016 - 2018

Grade: undergraduate

Activities and societies: Events coordinator (on-call usherette)

Undertook studies in Business Administration with a major in Management, focusing on events coordination. Gained practical experience as an on-call usherette, contributing to various events.