MRMerianne Ramiro
@merianneramiro
Experienced virtual admin assistant and customer service representative.
PhilippinesWhat I'm looking for
"I'm a passionate customer service specialist with more than 3 years of extensive experience. I find this experience very rewarding, as I enjoy helping and connecting with people while I earn and learn at the same time.
My most recent job was as a Virtual admin assistant for a tax software company in Tennessee. It required skills such as high attention to detail, quick learning, multitasking, and email handling, to name a few. I also have a background in document auditing and inbound call handling, and outbound courtesy calls.
I am interested in this position because it aligns perfectly with my skills, experiences, and career aspirations. I am excited about the opportunity to contribute my expertise and make a meaningful impact in being a virtual assistant. For optimal performance, I have already designated a room solely used as an office that's very conducive to a remote work setup."
Experience
Work history, roles, and key accomplishments
Virtual Admin Assistant
Keystones Tax Solutions
Aug 2023 - Mar 2024 (7 months)
Provided virtual administrative support for a tax software company. Assisted with various tasks to ensure smooth operations and client satisfaction.
Customer Service Representative
Sutherland Global Services Inc
Dec 2018 - Aug 2019 (8 months)
Handled inbound calls and emails as a Customer Service Representative. Utilized Freshdesk and Zendesk to manage customer inquiries and provide support.
Customer Service Representative Tier 2
LizardBear Tasking Inc
Sep 2016 - May 2017 (8 months)
Served as a Customer Service Representative Tier 2, handling blended customer interactions. Provided advanced support and resolved complex issues for clients.
Customer Service Officer
WNS Philippines Inc
Feb 2014 - Jan 2016 (1 year 11 months)
Worked as a Customer Service Officer, managing blended customer service operations. Ensured high levels of customer satisfaction through effective communication.
Customer Service Technical Support Representative
Sykes Asia Inc
Feb 2012 - Oct 2012 (8 months)
Provided Customer Service Technical Support, assisting customers with technical issues. Resolved inquiries efficiently and maintained high service standards.
Customer Service Representative
Sykes Asia Inc
Oct 2007 - Nov 2008 (1 year 1 month)
Provided email support as a Customer Service Representative. Managed customer inquiries and resolved issues through written communication.
Education
Degrees, certifications, and relevant coursework
Central Colleges of the Phils
BS Business Administration, Business Administration
2016 - 2018
Grade: undergraduate
Activities and societies: Events coordinator (on-call usherette)
Undertook studies in Business Administration with a major in Management, focusing on events coordination. Gained practical experience as an on-call usherette, contributing to various events.
Valeriano E. Fugoso Mem. School
Highschool Diploma, General Studies
1997 - 2001
Completed high school education, earning a Highschool Diploma. Developed foundational knowledge across various subjects.
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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