Rogelio Bongat Jr
@rogeliobongatjr
Customer service professional with extensive experience in virtual assistance.
What I'm looking for
I am a dedicated customer service professional with a strong background in virtual assistance and technical support. My journey began at Sutherland Global Services, where I honed my skills in handling customer inquiries, resolving complaints, and providing effective solutions. Over the years, I have developed a keen ability to connect with clients, ensuring their needs are met with efficiency and care.
In addition to my role at Sutherland, I have worked as a freelancer, taking on various projects that further enhanced my skills in sales, data entry, and customer interaction. My experience spans telemarketing, chat support, and research, allowing me to adapt to different environments and challenges. I pride myself on my communication skills and my ability to work under pressure, always striving to exceed customer expectations.
Experience
Work history, roles, and key accomplishments
Sales/Customer Service Representative
Cheapestessay
Mar 2017 - Present (8 years 4 months)
Handled client inquiries, assisted with order placements, and boosted sales. Responded to customer inquiries via email, chat, and phone.
Customer Service Representative
Sutherland Global Services
Mar 2015 - Present (10 years 4 months)
Handled customer complaints and provided effective resolutions. Took incoming technical calls requiring analysis and troubleshooting.
Customer Service Representative
Sutherland Global Services
Jan 2013 - Present (12 years 6 months)
Assisted customers in placing orders, making payments, and navigating the website. Provided information about products and services, took orders, responded to customer complaints, and processed returns.
Education
Degrees, certifications, and relevant coursework
Eulogio “Amang” Rodriguez Institute of Science and Technology
Not Specified, Not Specified
Attended Eulogio “Amang” Rodriguez Institute of Science and Technology from 2009 to 2013. The specific field of study and degree obtained are not detailed in the provided information.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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