Open to opportunities

Mercy Rejoice

@mercyrejoice

Customer-focused Customer Service Representative with 2+ years driving customer satisfaction and streamlining support workflows.

Nigeria

Message

What I'm looking for

I’m looking for remote customer support where I can resolve inquiries and complaints, keep CRM records accurate, schedule appointments, and use tools like Zendesk/HubSpot to improve response times and overall customer satisfaction.

I’m a customer-focused Customer Service Representative with 2+ years of experience in a physical retail environment, delivering high quality in-person customer support and driving customer satisfaction. I’ve handled inquiries and complaints professionally, maintained accurate customer records using CRM tools, and supported customers with scheduling through digital appointment systems.

I’m proficient with CRM and workflow automation to streamline service delivery, including tools like HubSpot, Zendesk, Freshdesk, Zapier, and appointment platforms such as Calendly and Google Calendar. I also bring strong lead generation and customer engagement experience—using walk-ins, referrals, and follow-ups to support sales support goals—plus adaptability and a strong drive to excel in remote customer support roles.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Jerichi

Mar 2025 - Dec 2025 (9 months)

Delivered in-person customer support in a fast-paced retail environment, resolving inquiries and complaints professionally. Managed customer records in CRM tools and scheduled customer visits using digital scheduling systems while generating leads through walk-ins, referrals, and follow-ups.

Customer Support CRM Appointment Scheduling Lead Generation Customer Engagement Conflict Resolution Data Entry Sales Support