Open to opportunities

Mercy Nabutola

@mercynabutola

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Customer Excellence and Account Management professional with diverse experience.

Kenya

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What I'm looking for

I am looking for a role that fosters collaboration, encourages growth, and values customer satisfaction.

I am a dedicated Customer Excellence and Account Management professional with a strong background in agribusiness support and international compliance operations. My experience spans various sectors, including horticultural exports and KYC solutions, where I have consistently demonstrated my ability to manage relationships and ensure quality service delivery.

Throughout my career, I have been passionate about sustainable trade and market development. I thrive on empowering customer-facing teams to exceed expectations and deliver exceptional service. My role as an International Account Manager has honed my skills in building long-term partnerships and collaborating with internal teams to tailor solutions that meet client needs.

Experience

Work history, roles, and key accomplishments

Current

Customer Excellence Intern

Current

Aluvana Horticultural

Apr 2025 - Present (5 months)

Responded to customer inquiries across various platforms, ensuring fast and accurate communication. Tracked orders, resolved issues, and followed up on client concerns to maintain high satisfaction rates.

Customer Service Communication Data Entry Client Relationship Management

International Account Manager

Accpa Solutions Inc.

Apr 2024 - Present (1 year 5 months)

Built and maintained strong relationships with clients to ensure satisfaction and long-term partnerships. Collaborated with internal teams to deliver tailored KYC solutions and tracked client feedback for service improvements.

KYC Account Management Client Relationship Management Sales Navigator Presentation Skills

Sales Representative

Majestics Electronic Ltd

Apr 2021 - Present (4 years 5 months)

Handled front-end communication with clients and visitors, providing excellent customer service. Maintained detailed records of interactions and transactions, and resolved customer complaints professionally.

Customer Service Communication Problem Solving Data Entry Office Administration

Education

Degrees, certifications, and relevant coursework

Taita Taveta University

BSc Mathematics and Computer Science, Mathematics and Computer Science (Applied Mathematics)

2018 - 2023

Studied applied mathematics, computer science, and related fields. Gained foundational knowledge in mathematical principles and computational methods.