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Mercy NabutolaMN
Open to opportunities

Mercy Nabutola

@mercynabutola

Customer Excellence and Account Management professional with diverse experience.

Kenya
Message

What I'm looking for

I am looking for a role that fosters collaboration, encourages growth, and values customer satisfaction.

I am a dedicated Customer Excellence and Account Management professional with a strong background in agribusiness support and international compliance operations. My experience spans various sectors, including horticultural exports and KYC solutions, where I have consistently demonstrated my ability to manage relationships and ensure quality service delivery.

Throughout my career, I have been passionate about sustainable trade and market development. I thrive on empowering customer-facing teams to exceed expectations and deliver exceptional service. My role as an International Account Manager has honed my skills in building long-term partnerships and collaborating with internal teams to tailor solutions that meet client needs.

Experience

Work history, roles, and key accomplishments

AH
Current

Customer Excellence Intern

Aluvana Horticultural

Apr 2025 - Present (5 months)

Responded to customer inquiries across various platforms, ensuring fast and accurate communication. Tracked orders, resolved issues, and followed up on client concerns to maintain high satisfaction rates.

Education

Degrees, certifications, and relevant coursework

TU

Taita Taveta University

BSc Mathematics and Computer Science, Mathematics and Computer Science (Applied Mathematics)

2018 - 2023

Studied applied mathematics, computer science, and related fields. Gained foundational knowledge in mathematical principles and computational methods.

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Mercy Nabutola - Customer Excellence Intern - Aluvana Horticultural | Himalayas