Dennis Muli
@dennismuli
Detail-oriented IT specialist focused on developing and improving AI tools and user support.
What I'm looking for
I am a detail-oriented IT specialist with practical experience providing fast, efficient customer support and technical assistance in a cyber café environment. I hold a Bachelor's-level education in Business Information Technology and have completed certificates in computer packages and PowerPoint, which complement my day-to-day troubleshooting and systems work.
I excel at diagnosing and resolving user issues, communicating clearly with customers, and improving operational efficiency. I am motivated to develop and improve AI tools for the tech world and to apply my strong problem-solving and customer-service skills in a technology-focused role.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Cyber Café
Jul 2022 - May 2025 (2 years 10 months)
Provided fast, efficient technical support to customers, resolving computer-related inquiries and improving user satisfaction through timely assistance.
Education
Degrees, certifications, and relevant coursework
Multimedia University of Kenya
Bachelor's Degree, Business Information Technology
Bachelor’s Degree in Business Information Technology at the undergraduate level.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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