Lee Mwambu

I am a customer-oriented and highly adaptive Customer Support Specialist with over 5 years of experience across various industries. My expertise lies in providing exceptional customer service, troubleshooting, and issue triaging. I have a solid background in CRM and support ticketing systems, which has enabled me to deliver efficient solutions consistently.

In my recent role as a Senior Customer Support Specialist at Finsys Limited, I provided advanced customer support and mentored junior specialists, enhancing their skills. I collaborated with engineering and sales teams to resolve critical customer concerns and contributed to process optimization by documenting recurring issues. My commitment to improving service quality is evident in my ability to monitor SLA adherence and analyze support metrics for leadership reporting.