Sylvia Nduta

I’m a customer support and technical support professional with over 6 years of remote experience helping customers resolve questions, technical issues, orders, billing concerns, and account-related problems across email, live chat, and phone.

Throughout my career, I’ve developed a strong ability to understand customer needs, troubleshoot problems, communicate clearly, and provide solutions while maintaining a positive customer experience. I have hands-on experience with platforms including Zendesk, Intercom, and Gorgias, and I’m comfortable working with CRM systems, support workflows, documentation, and remote collaboration tools.

In my previous role, I managed high-volume customer interactions while working toward fast response and resolution times. I also handled order placement and tracking, refunds, billing issues, escalations, and technical troubleshooting. Beyond day-to-day support, I contributed to improving customer-facing resources and processes, including regularly updating FAQ content and assisting with onboarding and training.

My academic background includes both a Bachelor’s and Master’s degree in Information Systems and Technology. This technical foundation complements my customer service experience and allows me to approach problems analytically while explaining technical information in a simple, customer-friendly way.

I’m particularly interested in remote opportunities in customer support, technical support, customer success, customer experience, and technology-focused roles. I’m also currently developing my skills in data analysis and cybersecurity/SOC analysis because I enjoy learning new technologies and using data and problem-solving to improve processes.

I’m a self-motivated, adaptable, and reliable remote professional who enjoys helping people, solving problems, learning new systems, and contributing to teams that value excellent customer experiences. I’m available to start immediately and am open to working with international and distributed teams.