Susan Ndwiga
@susanndwiga
Operations and administration leader driving process improvements, HR strategy, and executive support.
KenyaWhat I'm looking for
I am an administration and operations management specialist with over 10 years' experience improving processes, supporting executives, and leading HR functions across multi-branch organisations.
I have overseen HR functions for 100+ staff across 20 branches, directed talent acquisition for 50+ roles, and built candidate pipelines exceeding 1,000 professionals to meet aggressive hiring targets.
My roles have included streamlining procurement, implementing digital records and virtual project workspaces, and delivering executive reports and performance appraisal systems that inform strategic decisions.
I seek to apply my strengths in process improvement, stakeholder engagement, and operational efficiency to an advanced administration or operations management role where I can drive measurable impact.
Experience
Work history, roles, and key accomplishments
Executive Personal Assistant
Cropnuts
Jul 2024 - Present (1 year 2 months)
Streamlined CEO stakeholder engagement and implemented reporting processes, delivering weekly business performance and risk summaries that improved executive decision-making and organized quarterly C-suite appraisals.
Administration & Operations Specialist
Design Source Limited
Jul 2021 - Jun 2024 (2 years 11 months)
Optimized procurement and onboarding processes, reducing supply acquisition time by 15% and ensuring timely setup for new hires while improving digital records and cross-team communication.
Executive Assistant & HRO
Mellech Group
Oct 2018 - Apr 2020 (1 year 6 months)
Managed complex executive schedules and produced over 50 board-level reports, implemented office systems for hybrid work, and ensured 100% compliance on expense reconciliations for senior managers.
Talent Acquisition Specialist
Ideon Limited
Oct 2016 - Sep 2018 (1 year 11 months)
Led full-cycle recruitment across 20 branches, filling 50+ roles on target and building a pipeline of 1,000+ candidates while delivering monthly recruitment metrics to executives.
Administration and Logistics Officer
African Hydroponics Limited
Sep 2013 - Aug 2016 (2 years 11 months)
Managed administration and logistics functions to support operations across the organization, ensuring timely coordination of supplies and operational support.
Accounts Assistant
KenCity Wholesellers
Feb 2012 - Jul 2013 (1 year 5 months)
Provided accounts support including transaction processing and basic reconciliations to maintain financial records and support the finance team.
Intern
KUSCCO
Jan 2011 - May 2011 (4 months)
Supported cooperative society operations during internship, assisting with administrative tasks and member services to gain foundational experience.
Education
Degrees, certifications, and relevant coursework
KUKenya Methodist University
Bachelor of Business Administration and Management, Business Administration and Management
Completed a Bachelor of Business Administration and Management with coursework in business operations, management, and administrative practices.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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