Open to opportunities

Sylvia Muiruri

@sylviamuiruri1

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Highly skilled Administrative & Operations Specialist with extensive experience.

Kenya

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What I'm looking for

I am seeking a role that offers opportunities for growth, collaboration, and impactful work.

I am an experienced Administrative & Operations Specialist with a strong background in executive support, procurement, HR operations, and office management. Currently, I serve as an Administrative & Program Officer, where I provide critical support to the Office Director and Deputy Directors, managing operations for the Office of Economic Growth. My role involves facilitating cross-sector collaboration and overseeing logistics for program implementation, which has significantly enhanced program transparency and efficiency.

Throughout my career, I have demonstrated a commitment to streamlining processes and improving operational effectiveness. My previous experience as an Operations Specialist at Viewcy allowed me to introduce strategic workflows and lead email marketing campaigns, resulting in a 30% increase in efficiency. I have also successfully managed procurement and contract management at Guaranty Trust Bank, achieving substantial cost savings while maintaining quality standards. My dedication to excellence has been recognized through multiple awards, including Employee of the Year.

Experience

Work history, roles, and key accomplishments

Current

Administrative & Program Officer

Current

USAID Kenya & East Africa

Nov 2023 - Present (1 year 8 months)

Provide programmatic and administrative support for the Office of Economic Growth, assisting the Office Director and two Deputy Directors. Oversee logistics, operational planning, and administrative functions, enhancing program effectiveness and transparency.

Program Management Administrative Support Stakeholder Engagement Procurement HR Operations Event Planning Document Automation Logistics

Operations Specialist

Viewcy

Sep 2021 - Jan 2025 (3 years 4 months)

Assisted in HR operations and led email marketing campaigns. Developed strategic workflows and provided remote support to executives, improving efficiency and managing financial reporting.

HR Operations Email Marketing Workflows KPI Tracking Bookkeeping Performance Metrics Project Management

Administrative, Corporate Procurement Officer

Guaranty Trust Bank (Kenya) Limited

May 2023 - Apr 2024 (11 months)

Led procurement and contract management, negotiating vendor contracts and designing procurement strategies. Improved compliance and reduced sourcing time significantly.

Procurement Manager Contract Negotiation Vendor Management Compliance Strategic Planning Database Management

Front Office Administrator

Guaranty Trust Bank (Kenya) Limited

Jun 2021 - Apr 2023 (1 year 10 months)

Managed phone operations and coordinated travel for executives. Improved document retrieval efficiency through digitization and organization of office systems.

Customer Service Travel Coordination Document Management SOP Development Communication Administrative Support

Customer Service Representative

Techno Brain BPO

Nov 2020 - Jun 2021 (7 months)

Achieved high customer satisfaction rates and led new hire training. Managed a CRM database to enhance service quality and customer follow-ups.

Customer Service Training CRM Management Onboarding Quality Communication Skills Problem Solving Team Collaboration Performance Tracking

Evaluation & Planning Intern

Ministry of Environment and Forestry

Jan 2020 - Apr 2020 (3 months)

Assisted in evaluation and planning processes, contributing to environmental projects and initiatives.

Evaluator Planning Environmental Projects Research Data Analysis Team Collaboration Reporting Communication

Volunteer Field Administrator

International Federation of Red Cross

Jan 2018 - Jan 2019 (11 months)

Provided administrative support in field operations, assisting with logistics and coordination for humanitarian efforts.

Administrative Support Logistics Coordination Team Collaboration Communication Event Planning Reporting Problem Solving Community Engagement

Education

Degrees, certifications, and relevant coursework

Mount Kenya University

Bachelor of Science, Economics and Finance

2020 -

Pursued a Bachelor of Science in Economics and Finance, focusing on economic principles, financial analysis, and investment strategies to prepare for a career in finance and economics.