Open to opportunities

Mercy Alele

@mercyalele

Customer Service Representative with 5 years of delivering fast, effective solutions and maintaining 90%+ positive feedback from clients.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or inside sales role where I can handle customer needs, improve conversions, maintain accurate records, and deliver fast, empathetic resolutions.

At Long Home, I handle 500+ inbound and outbound calls daily for roofing, bath, and siding services, converting 25–30% into appointments. I use Salesforce and Five9 to prioritize follow-ups, maintain 98% scheduling accuracy, and improve qualified bookings by 20%.

Previously at Calls Experts USA, I managed 200+ inbound insurance sales calls each day while maintaining 90%+ call quality scores. I qualified prospects, documented interactions in Zoho CRM, and built trust through clear product explanations, active listening, and objection handling.

At Bluennovate Consult Limited, I resolved customer inquiries and complaints for 20+ daily callers with a 90%+ satisfaction rate. I also managed calendars, meetings, travel arrangements, vendor invoices, and records for 600+ files.

I'm focused on fast, effective resolutions, accurate documentation, and turning dissatisfied customers into repeat clients through empathy and precision.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter / Telemarketer

Current

Long Home

Jan 2026 - Present (7 months)

Handles 500+ inbound and outbound calls daily, achieving a 25-30% appointment conversion rate for roofing, bath, and siding services. Increased qualified bookings by 20% using Salesforce and Five 9, and improved appointment show-up rates by 15% through effective rebuttal handling and active listening.

Salesforce Appointment Setting Telemarketing Scheduling Rebuttal Handling Active Listening

Inside Sales & Customer Service Agent

Calls Experts USA

Feb 2024 - Dec 2025 (1 year 10 months)

Managed 200+ inbound sales calls daily for final expense insurance, consistently exceeding sales KPIs and maintaining 90%+ call quality scores. Qualified leads using the ISI Dialer system and documented client information in Zoho CRM to ensure compliance and smooth follow-ups.

Inside Sales Customer Service ISI Dialer Zoho CRM Lead Qualification Objection Handling Consultative Selling Compliance

Customer Service Representative

Bluennovate Consult Limited

Feb 2021 - Jan 2024 (2 years 11 months)

Delivered exceptional service to 20+ daily callers, resolving inquiries with a 90%+ satisfaction rate. Managed executive calendars, processed vendor invoices, and maintained filing systems for 600+ records, reducing retrieval times by 30%.

Customer Service Calendar Management Invoice Processing Record keeping Organization