Merciline Okeng'o
@mercilineokengo
Dedicated professional with expertise in customer relationship management.
KenyaWhat I'm looking for
I am a dedicated and results-driven professional with two years of experience in customer-facing roles, particularly in the banking industry as a Business Development Officer. My proficiency in fostering customer relationships and resolving issues has significantly enhanced organizational reputation. I am adaptable and detail-oriented, with a strong focus on achieving sales and customer satisfaction objectives.
At Diamond Trust Bank, I successfully onboarded new clients and provided continuous support to address their queries. I developed monthly sales targets, tracked performance, and prepared accurate sales reports for performance reviews. My previous experience as a Cashier at Topstar Casino allowed me to deliver exceptional customer service while managing financial transactions and ensuring accuracy in currency exchanges. I am committed to maintaining high standards of service and contributing positively to my organization.
Experience
Work history, roles, and key accomplishments
Business Development Officer
Diamond Trust Bank
Sep 2022 - Present (3 years 9 months)
As a Business Development Officer, I fostered and maintained customer relationships, onboarded new clients, and developed monthly sales targets. I prepared sales reports and represented the bank at trade exhibitions to promote products and attract new customers.
Cashier
Topstar Casino
Mar 2017 - Oct 2019 (2 years 7 months)
In my role as a Cashier, I delivered exceptional customer service, managed financial transactions, and ensured accuracy in currency exchange. I balanced accounts and prepared financial statements, contributing to efficient operations.
Registration Assistant
Huduma Number Registration
Apr 2019 - Apr 2019 (0 months)
As a Registration Assistant, I assisted with mass registration, accurately capturing biometric data and responding to public inquiries. My role involved resolving issues related to registration, ensuring a smooth process for individuals.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture & Technology
Bachelor of Procurement & Supplies Management, Procurement & Supplies Management
2014 - 2016
Studied Procurement & Supplies Management, focusing on the principles and practices of procurement, supply chain management, and logistics.
Jomo Kenyatta University of Agriculture & Technology
Diploma in Procurement & Supplies Management, Procurement & Supplies Management
2011 - 2012
Completed a Diploma in Procurement & Supplies Management, gaining foundational knowledge in procurement processes and supply chain management.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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