Open to opportunities

Mercedez Lopez

@mercedezlopez

Message

Dedicated health services associate with expertise in patient access and support.

United States

Message

What I'm looking for

I seek a role that fosters growth, values patient care, and encourages collaboration.

With a Bachelor's of Arts in Clinical Psychology from Southern New Hampshire University, I have cultivated a robust career in health services, focusing on patient access and support. Currently, I serve as a Senior Health Services Associate at RemX, where I leverage my extensive knowledge of insurance policies, including Medicare and Medicaid, to provide expert guidance and enhance the efficiency of the prior authorization process. My commitment to adhering to HIPAA regulations ensures that patient confidentiality and data security are maintained at all times.

Throughout my career, I have consistently demonstrated my ability to improve operational efficiencies and enhance patient satisfaction. In my previous role as a Patient Access Consultant at MMC Group, I successfully assessed patient eligibility, leading to a 15% increase in financial assistance program enrollments. My experience in sales and inventory management has further honed my skills in data administration and customer service, allowing me to contribute significantly to team success and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Senior Health Services Associate

Current

RemX

Sep 2023 - Present (1 year 8 months)

As a Senior Health Services Associate, I maintain knowledge of insurance policies and provide guidance. I utilize EMR software for patient data management and ensure compliance with HIPAA regulations.

EMR HIPAA Insurance Communication Skills Data Entry Problem Solving

Patient Access Consultant

MMC Group

Sep 2023 - Jan 2024 (4 months)

In my role as a Patient Access Consultant, I assessed patient eligibility and managed registration processes, improving financial assistance program enrollments and compliance with healthcare regulations.

Patient Eligibility Healthcare Regulations Compliance Process Improvement Communication Skills Data Entry

Inside Sales Representative

RS Americas

Oct 2022 - Apr 2023 (6 months)

As an Inside Sales Representative, I processed sales orders with high accuracy and collaborated with teams to enhance sales processes, significantly improving customer retention.

Sales Orders Customer Retention Sales Process Improvement Communication Skills Data Entry Problem Solving

Sales Support Administrator

Schraad Sales and Marketing

Jun 2022 - Oct 2022 (4 months)

In my role as a Sales Support Administrator, I executed price increases and managed administrative tasks, contributing to client engagement through digital marketing efforts.

Client Engagement Administrative Support Digital Marketing Data Entry Communication Skills

Pharmacy Fulfillment Case Manager

ExactCare Pharmacy

Feb 2022 - Jun 2022 (4 months)

As a Pharmacy Fulfillment Case Manager, I streamlined shipping logistics and improved medication adherence, achieving high patient satisfaction and on-time delivery rates.

Logistics Inventory Management Communication Skills Problem Solving

Healthcare Inventory Supervisor

RGIS

Jan 2021 - Jan 2022 (1 year)

In my role as an Inventory Supervisor, I led teams in conducting inventories across healthcare facilities, achieving high accuracy rates and ensuring exceptional client service.

Inventory Management Team Leadership Client Services Logistics Coordination Training Communication Skills

Healthcare Inventory Supervisor

BIG Inventory, Inc.

Jul 2015 - Sep 2019 (4 years 2 months)

As a Healthcare Inventory Supervisor, I led cross-functional teams in nationwide inventories, developed standardized methodologies, and mentored new hires to enhance productivity.

Inventory Management Team Leadership Mentoring Communication Skills