MRMelvin Raco
@melvinraco
Customer support and operations specialist delivering technical solutions and process excellence.
PhilippinesWhat I'm looking for
Customer Support & Operations Specialist | 10+ Years Experience
I am a dedicated support professional with over a decade of experience driving customer success for global brands like Accenture, T-Mobile, and Furbo. My focus is on blending technical expertise with "Customer Love" to deliver seamless support across Chat, Email, and Voice channels.
Throughout my career, I have managed high-volume technical troubleshooting, complex billing audits, and AML compliance. As a Lean Six Sigma Yellow Belt, I apply root-cause analysis to ensure every customer interaction is efficient, accurate, and high-quality.
Core Tech Stack:
• Platforms: Salesforce, Zendesk, Shopify, Amazon Seller Central.
• Communication: Slack, MS Teams, Zoom, WhatsApp Business.
Expertise: Technical Troubleshooting, Account Security/KYC, Billing Resolution, and CRM Management.
I am passionate about building long-term value within a team and maintaining elite CSAT scores. Let’s connect!
Experience
Work history, roles, and key accomplishments
Purchasing & Sales Specialist
Wheelzy, LLC
May 2025 - Feb 2026 (9 months)
Managed high-volume outreach and negotiated vehicle acquisition deals, consistently meeting monthly targets while ensuring 100% data accuracy in transaction documentation and logistics.
Customer Support | Junior AML Specialist
Novatech (Pasay) Limited Inc.
Aug 2023 - Feb 2025 (1 year 6 months)
Resolved high-volume player inquiries via chat and email, performed transaction monitoring to detect suspicious activity, and conducted KYC audits to ensure 100% compliance with platform security standards.
AICustomer Service Analyst
Accenture, Inc.
Sep 2022 - Feb 2023 (5 months)
Managed high-volume inbound inquiries, triaged and routed cases to reduce wait times, and audited customer documentation to maintain data integrity and regulatory compliance.
TCProvided high-volume chat and email support for Furbo Dog Camera users, resolved hardware and software issues, and managed warranty replacements and order inquiries via Shopify and Amazon Seller Central.
Education
Degrees, certifications, and relevant coursework
University of Perpetual Help System
Bachelor of Science in Nursing, Nursing
Completed a Bachelor of Science in Nursing at the University of Perpetual Help System in Cavite.
TCThe Council for Six Sigma Certification (CSSC)
Lean Six Sigma Yellow Belt, Process Improvement
Earned Lean Six Sigma Yellow Belt certification issued by the Council for Six Sigma Certification in October 2025.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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