Open to opportunities

melody simpson

@melodysimpson

Message

I grow customer loyalty, revenue, and operational performance across high-volume retail and client service teams.

United States

Message

What I'm looking for

I'm looking to lead customer success, account management, and operational initiatives where I can strengthen retention, improve customer experiences, develop teams, and use CRM data to drive revenue growth.

I'm currently driving customer retention, loyalty enrollment, and revenue growth at Rack Room Shoes, where relationship-focused engagement has helped increase annual revenue by $1 million.

Previously, I led customer experience, sales performance, and operations for a multi-million-dollar Five Below location. I maintained CSAT scores above 80%, managed P&L-focused reporting, and hired, trained, and developed 12+ managers and 24+ employees.

At Sweet E's Bake Shop, I managed strategic client relationships and streamlined Salesforce, Zendesk, and Gorgias workflows, reducing ticket resolution time by 50%. I've supported celebrity, Fortune 500, and high-profile client accounts while improving retention through personalized outreach.

I'm also the founder of Melanin in Y.A. and Hollywood the Write Way, where I build content, community, digital strategy, e-commerce initiatives, and publishing-focused resources.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Rack Room Shoes

Jan 2025 - Present (1 year 9 months)

Drive customer retention and revenue growth through strategic upselling and cross-selling in a high-volume retail environment. Maintain 75%+ customer loyalty enrollment and increase annual revenue by $1 million through operational leadership and team development.

CRM Customer Retention Upselling Cross Selling Team Leadership Data Analysis KPI Analysis Sales Reporting