Temperance Meister
@temperancemeister
I drive SaaS onboarding, adoption, retention, and high-value customer outcomes.
United StatesWhat I'm looking for
I've managed 150+ SMB and mid-market accounts at Pace On, protecting ~$1M ARR while maintaining 96% customer retention. I built standardized onboarding milestones, resolved high-risk escalations, and created client newsletters and success seminars that reinforced product value.
At Ordereze, I retained 100% of ~75 key SaaS accounts and led the 99% successful migration of 3,000+ clients to Popmenu. I also launched a Voice of the Customer program, developed churn-risk playbooks, and managed integrations across Meta, DoorDash, Stripe, Clover, Mailchimp, Google Business Profile, and Yelp.
My background also includes full-lifecycle strategic account management for CGT consulting clients at Murray Hill Consulting, where I exceeded annual quota, expanded contract value by 30%, and helped reduce time-to-IND by an average of 15%.
Experience
Work history, roles, and key accomplishments
Led produce team through internal and external audits, improving PCR compliance scores from 95% to 100%. Reduced department shrink from 6.9% to 5.25% through proactive merchandising and damage tracking.
Education
Degrees, certifications, and relevant coursework
Bunker Hill Community College
Associate of Science, Biology
Associate of Science in Biology from Bunker Hill Community College, completed in 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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