Mark Foy

I've led customer-focused operations at Madewell and Levi Strauss & Co., improving sales, customer satisfaction, retention, and day-to-day execution. I currently serve as Store Director at Madewell, where I drive customer success initiatives, customer segmentation, change management, and strategic planning.

At Levi Strauss & Co., I increased overall sales by 30% by retaining staff, onboarding new employees, and strengthening product knowledge and customer service. I led a team of 30+ employees while coordinating schedules, deliveries, policies, and daily operations.

During my earlier Madewell tenure, I increased sales by 20%, reduced shrink by 5%, and coached teams of 30+ employees through management development and career mentoring. I focus on practical solutions, clear communication, and creating customer experiences that protect brand reputation.

My financial-services support experience at Synovus includes researching customer issues, troubleshooting systems, documenting interactions in Salesforce, and partnering with development teams to clarify business requirements. I'm looking to bring my customer success, support, and operations background to a remote role.