Melissa Tyner

I’m a Customer Success professional with 15+ years of experience driving customer retention, revenue growth, and long-term client relationships. I manage customer lifecycles end-to-end—onboarding through renewal—using consultative, customer-first engagement.

In my current role, I increased membership sales by 30% through strategic lead management, consultative selling, and relationship-building. I use Salesforce CRM to manage leads, customer interactions, sales opportunities, and support for 800+ active members across two studio locations, while analyzing KPIs and engagement metrics to improve performance.

I’ve also led high-volume operations as a Managing Partner, overseeing teams of approximately 80 employees and serving as the primary escalation point for complex customer issues. I recruit, hire, train, and mentor leaders, standardize onboarding and retention workflows, and partner cross-functionally to strengthen the customer experience—bringing accountability, process improvement, and measurable results together.